Sales & Service Team Manager — Lead Showrooms & Front End

B Q; Tetford; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Thetford is seeking a Sales & Service Team Manager to lead front end, showroom and TradePoint teams, driving sales through exceptional service and a customer‑centric culture.

You’ll manage a large store operation, develop a diverse team, uphold safety and compliance, and deliver the “Make Every Customer Count” ethos to exceed targets and build lasting customer loyalty. This is a permanent role, 36.75 hours per week, with a benefits package including pension and holiday.

Qualifications

• Lead a team to exceed sales targets and deliver customer experience.
• Demonstrate leadership and coaching, guiding rather than doing.
• Ability to manage a large diverse team and develop careers.

Responsibilities

• Lead a large part of store operation and shape the customer experience.
• Inspire the Make Every Customer Count agenda with the store team.
• Lead and inspire Showrooms, TradePoint and Front end teams to deliver service.
• Oversee safety, security and compliance routines across the store.

Skills

Sales

Leadership

Customer focus

Coaching

Job description

B&Q Thetford is seeking a Sales & Service Team Manager to lead front end, showroom and TradePoint teams, driving sales through exceptional service and a customer‑centric culture.

You’ll manage a large store operation, develop a diverse team, uphold safety and compliance, and deliver the “Make Every Customer Count” ethos to exceed targets and build lasting customer loyalty. This is a permanent role, 36.75 hours per week, with a benefits package including pension and holiday.