Sales & Service Specialist

Lovisa Pty Ltd; Reading; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Jewellery allowance

Generous discounts

Career growth opportunities

Job summary

A leading retail jewellery brand in Reading is looking for a Sales & Service Specialist passionate about customer care and sales. You will help clients find their perfect jewellery pieces and provide precision piercings. Responsibilities include driving sales, maintaining store standards, and collaborating with your team. Competitive salary with uncapped commission and comprehensive training provided.

Qualifications

• Customer-obsessed individual thriving in fast-paced retail.
• Willingness to be trained and accredited in piercing & welding.
• Passion for jewellery, fashion, and styling.

Responsibilities

• Drive sales & upsell services to enhance customer experience.
• Perform luxury piercings & permanent jewellery.
• Ensure a seamless appointment process and maintain store environment.

Skills

Customer service

Sales mindset

Passion for jewellery

Job description

The Role

You're passionate about people, confident in sales and obsessed with delivering a standout customer experience. As a Sales & Service Specialist, you’ll be at the forefront of our customer journey—helping clients discover their perfect jewellery pieces, performing precision piercings, and delivering our sought-after permanent jewellery service (don’t worry, we’ll train you!).

No piercing experience? No problem! You’ll receive certified training at London’s top academy, becoming an accredited piercer and JEWELLS welder while developing expert styling and sales skills.

What You’ll Do

• Drive sales & upsell services – Identify opportunities to elevate the customer experience.
• Deliver service that is personal, professional and on-brand
• Perform luxury piercings & permanent jewellery – Become an expert through our accredited training.
• Ensure a seamless appointment process – Manage bookings, consultations, and aftercare guidance.
• Maintain a pristine store environment – Keeping displays looking perfect, follow security protocols, and protect stock.
• Collaborate with an incredible team – Support each other to smash targets and create unforgettable experiences.

What We’re Looking For

• A customer-obsessed individual who thrives in fast-paced retail.
• Passion for jewellery, fashion, and styling.
• A sales-driven mindset—confident in upselling and achieving targets.
• Willingness to be trained and accredited in piercing & welding.
• Competitive salary + uncapped commission.
• Accredited piercing & permanent jewellery training (fully paid!).
• Career growth in a rapidly expanding global brand.
• Jewellery allowance & generous discounts.
• Competitions & incentives.

At JEWELLS, we celebrate diversity and are committed to an inclusive workplace.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail