Sales Consultant

Austen & Blake; Liverpool; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Vitality private healthcare

Birthday leave

Perkbox access

20 days annual leave + bank holidays

Maternity/Paternity leave

Job summary

Austen & Blake, part of Neve Jewels Group, is recruiting a Luxury Jewellery Sales Consultant for our Liverpool boutique. You will deliver personalised service, guide bespoke design journeys, and build lasting client relationships in a luxury environment.

The role requires premium retail experience, strong product knowledge of gems, and the ability to handle consultations across in-person, phone, and video. Weekend work and travel within the region are essential.

Qualifications

• 1-2 years in a premium or luxury retail environment with a strong sales track record.
• Jewellery or luxury product training (e.g., GIA, JAA) is highly regarded.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver a seamless luxury experience from welcome to post‑sale and build lasting client relationships.
• Conduct consultations and guide bespoke design journeys with active listening.
• Achieve monthly sales targets through a consultative approach and product knowledge.
• Maintain knowledge of collections, materials and craftsmanship to educate clients.
• Use CRM and internal systems to process orders and manage enquiries.
• Represent the brand with professionalism and uphold showroom standards.
• Collaborate cross‑functionally with store teams to support fulfilment and merchandising.
• Maintain a clean, organised showroom and a positive, team‑oriented environment.

Skills

Luxury retail sales

Gem jewellery knowledge

Communication skills

Face-to-face consultations

CRM systems

Team player

Brand ambassador

Attention to detail

Travelling to stores

Weekend availability

Tools

CRM software

POS systems

Job description

Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom‑made diamond jewellery to mark life’s milestones. Our designs are made-to-order in our workshop and can be personalised to create something truly individual to the wearer. With almost 40 retail stores worldwide and an ever‑expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.

Our Values

Celebrate the Moment - We honour life’s milestones by creating meaningful, joy‑filled jewellery experiences.

Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.

Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.

Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.

Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.

The Role

We are seeking a Luxury Jewellery Sales Consultant to join our boutique team, on a salary of £26,450 per annum. Based in our elegant store, you’ll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service. Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.

How You’ll Contribute

• Client Consultations: Conduct one‑hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.
• Customer Experience: Provide a seamless luxury experience from welcome to post‑sale, including thoughtful service, timely updates, and ongoing relationship building.
• Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
• Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
• Operational & CRM Excellence: Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and elevate complex or sensitive matters to the appropriate teams.
• Brand Ambassadorship: Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
• Team Collaboration: Work cross‑functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.
• Success in this role looks like: consistently delivering exceptional customer experiences, achieving individual and store sales goals, demonstrating strong product knowledge, and contributing to a positive, team‑oriented store environment.

Skills You’ll Bring to The Role

• 1 - 2 years’ experience in a premium or luxury retail environment, with a strong sales track record
• Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded
• Outstanding written and verbal communication skills
• Experience handling phone, video, and face‑to‑face consultations
• Able to learn systems quickly and troubleshoot issues independently
• Highly proactive and self‑motivated to contribute beyond your core responsibilities
• Team player with a collaborative mindset and a positive, solution‑focused attitude
• Creative eye for styling and passion for unique, bespoke jewellery
• Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications
• Customer‑first mindset, acting as a brand ambassador and delivering exceptional experiences
• Impeccable personal presentation and alignment with brand aesthetic
• Willingness to travel to support other stores within the region to contribute to business success
• Availability to work weekends and peak trade periods is essential

Whats In Store For You

• Join a fast growing business where your contributions matter and your ideas are valued
• Work in a supportive, transparent environment that encourages innovation and excellence
• Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits
• Enjoy your birthday, with an extra day of leave to celebrate
• Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work‑life balance
• 20 days annual leave + bank holidays
• Enhanced maternity and paternity leave entitlements
• Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation
• Referral Scheme - Cash rewards for referring great talent
• Birthday Leave - 1 paid day off on your birthday
• Enhanced Leave Policies - Formalised policies with clear processes & enhanced support
• Partner with a global luxury brand on its journey of expansion across ANZ
• Learning & Development - Ongoing opportunities for growth