Custom & Co Jewellery - Full Time Sales Associate

The Learning Shop; Greenhithe; On-site; GBP 13,638 - 19,424; Full time

Benefits offered by this job

28 days holiday per year

Generous staff discounts

Sales Training from Grant Cardone University

Job summary

The Learning Shop in Greenhithe is seeking a Full Time Sales Associate to join their luxury jewellery boutique. The role involves providing exceptional customer service, maintaining high showroom standards, and achieving sales targets. The ideal candidate should possess strong communication skills and sales experience, with jewellery knowledge being a plus.

Successful candidates will enjoy an attractive salary of £12 an hour plus commission, along with career growth opportunities, generous benefits including 28 days holiday per year, and a supportive working environment with a strong team spirit.

Qualifications

• Minimum of 1 year experience in the Jewellery Industry preferable but not essential.
• Trustworthy and a can-do attitude.
• The willingness to learn.

Responsibilities

• Conduct consultations by appointment, including in-person, virtual meetings, and phone calls.
• Maintain high standards of jewellery presentation and showroom appearance.
• Ensure the safety and security of the showroom.
• Resolve customer service challenges effectively.
• Provide exceptional after-care and build lasting customer relationships.

Skills

Strong communication skills

Sales experience

Jewellery knowledge

Job description

Custom & Co Jewellery - Full Time Sales Associate

Unleash Your Potential: Join the Team at our Leading Luxury Jewellery Boutique

About Us: We are an independent jewellers based in Bluewater Shopping Centre. We are the forefront jewellery repair studio in the Kent and London area, specialising in resizing, cleaning & polishing, soldering, and stone sourcing & resetting. We also design and manufacture custom made engagement rings and wedding bands. Not only do we offer more than other high street jewellers, we do it all in our on-site workshop!

Our Ideal Candidate: We are looking for someone committed to building a long‑term career, not merely seeking a job. It's crucial that you possess the confidence to interact with the general public sensitively, as you'll be tasked with handling their cherished possessions and family heirlooms. Demonstrating empathy and exceptional interpersonal skills is non‑negotiable; you must guide our customers with informed decisions using your expertise in jewellery. Jewellery Knowledge is preferred but not essential. Sales Experience however is a must. This is a fast paced and competitive industry and we want all our staff to be hungry for sales. Our staff are committed to our products and services and we will only achieve targets if you, too, are committed. Other perks of the job include our monthly group and individual targets. Upon meeting those targets, we offer incentives such as a commission reward along with monthly perks like employee of the month. You will also benefit from Sales Training every week working with Grant Cardone University.

Your Responsibilities

• Conduct consultations by appointment, including in‑person, virtual meetings, and phone calls.
• Maintain high standards of jewellery presentation and showroom appearance.
• Ensure the safety and security of the showroom.
• Resolve customer service challenges effectively.
• Respond to customer enquiries via multiple channels.
• Provide exceptional after‑care and build lasting customer relationships.
• Follow in‑store processes to ensure cohesive and positive customer journeys.
• Make orders, take in post, manage admin.
• Assist with social media.
• Manage time efficiently to meet sales targets and deadlines.
• Assist in selling products to customers.
• Upsell products and services to enhance customer experience.

About the Applicant

Candidate Requirements:

• Strong communication skills and initiative.
• Strong literacy and maths skills.
• The willingness to learn.
• Trustworthy and a can‑do attitude.

Further Information

Why Join Us?

• Attractive Salary: £12 an hour plus commission once targets are met.
• Career Growth: Structured personal development plans and opportunities for you to grow within the business.
• Generous Benefits: 28 days holiday per year with generous staff discounts, and more.
• Supportive Environment: Fun, relaxed workplace with a strong team spirit.

Full Time & Part Time hours are available — Part Time 6‑12 hours.

Minimum of 1 year experience in Jewellery Industry preferable but not essential.