Sales Service Consultant

Arthur J. Gallagher & Co. (AJG); Stretford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher in Stretford is hiring for a customer-focused role within our insurance service team. You’ll participate in comprehensive training to become proficient in insurance fundamentals, policies handling, and systems used to support customers.

Develop your career with us through a structured progression programme and fully funded professional qualifications (CII). Expect to assist customers with home insurance details, capture information, and guide them to suitable solutions.

Qualifications

• Ability to explain complex language in simple terms, either in writing and/or over the phone.
• Attention to detail to accurately review and assess documentation.
• Empathy and the ability to remain calm and composed when dealing with customers.
• Customer service skills to provide a positive experience for customers throughout.
• GCSEs, or equivalent including English and Maths.

Responsibilities

• Create insurance quotes and renewals over the phone to provide the best price for customers, recommending the right type of cover.
• Look for opportunities to upsell or cross-sell our range of products based on customer needs.
• Make and answer calls from customers to gather information, provide updates, and address questions.
• Leave the customer happy with a positive lasting impression and confidence in our products and services.
• Balance multiple tasks using a range of systems in a supportive, agile team.

Skills

Customer service

Communication

Attention to detail

Empathy

Computer literacy

Education

GCSEs including English and Maths

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We’re expanding our team, and looking to hire customer-focused people to join our Stretford Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs.

How you'll make an impact

No previous insurance experience is required, all training is provided

How you’ll make an impact

During your first few weeks, you’ll be in our training academy where we’ll give you all the training you need to be a huge success in your new career! This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training.

To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).

In this role, you can expect to help people with a wide range of queries such as setting up home insurance policies and capturing information, whilst guiding each customer through their individual needs.

On a day-to-day basis, you’ll:

• Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heart
• Look for all opportunities to upsell or cross-sell our range of products depending on the customers’ needs
• Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have
• Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services
• Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team

About You

About you

Of course, all training will be provided, and some of the items below may feel a bit alien, however, all will become clear during our in-depth training programme.

• Ability to explain complex language in simple terms, either in writing and/or over the phone
• Attention to detail because you’ll need to accurately review and assess documentation
• Empathy and the ability to remain calm and composed when dealing with customers
• Customer service skills to provide a positive experience for customers throughout
• Computer literate
• GCSEs, or equivalent including English and Maths

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)