Sales & Service Co-ordinator — 12-Month FTC (Doncaster)

Reconomy; Doncaster; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

MyPerks discounts

Cycle to Work scheme

Gym membership discounts

Skip hire discounts

Flu jabs

Eyecare vouchers

Employee Assistance Programme

Enhanced maternity/paternity leave

Birthday off

Holiday trading scheme

Volunteer days

Job summary

Ecofficiency in the UK is seeking a proactive Sales & Service Co-ordinator to join its Technical Department in Doncaster. The role supports customers, suppliers and internal stakeholders from enquiry through to delivery, ensuring a seamless service.

You will manage customer accounts, process enquiries and orders, coordinate suppliers, resolve issues and maintain high service levels in a fast-paced environment.

Qualifications

• Previous experience within a customer service role.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication skills, both written and verbal.
• A proactive approach with strong problem solving abilities.
• High levels of accuracy and attention to detail.
• Confidence working with internal systems and maintaining accurate records.
• Ability to work collaboratively with customers, suppliers and colleagues.
• Experience using Salesforce or CRM systems would be advantageous, although not essential.

Responsibilities

• Acting as a key point of contact for incoming customer enquiries and calls.
• Managing customer accounts and building strong working relationships.
• Providing exceptional customer service and resolving issues and complaints efficiently.
• Monitoring customer KPIs and ensuring service expectations are met.
• Processing enquiries and preparing quotations.
• Liaising with suppliers to obtain competitive rates and secure services.
• Ensuring orders are processed accurately and bookings are completed successfully.
• Co-ordinating exchanges, removals and other ad-hoc service requests.
• Proactively managing urgent and priority customer requirements.
• Investigating and resolving supplier and customer invoice queries.
• Logging and tracking service issues through Salesforce and supporting continuous service improvement.
• Proactively managing service delivery, monitoring priority requests and ensuring customers are kept informed throughout the process.

Skills

Customer service

Organisational skills

Communication skills

Problem solving

Attention to detail

CRM systems

Team collaboration

Tools

Salesforce

Job description

Ecofficiency in the UK is seeking a proactive Sales & Service Co-ordinator to join its Technical Department in Doncaster. The role supports customers, suppliers and internal stakeholders from enquiry through to delivery, ensuring a seamless service.

You will manage customer accounts, process enquiries and orders, coordinate suppliers, resolve issues and maintain high service levels in a fast-paced environment.