Sales & Retention Assistant, Magazine Subscriptions

Future PLC; Cardiff, Bath; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model (Cardiff Office)

Uncapped leave

Profit sharing bonus

Refer a friend bonus

Wellbeing support

Share Incentive Plan

Job summary

Future PLC in Cardiff is hiring a Retention assistant to help keep magazine subscribers happy and reduce cancellations. You will be the go-to person for customers looking to cancel and work to retain their subscriptions.

You will handle objections, meet KPIs, and use systems to capture customer data accurately, while collaborating with the team to deliver consistent service. This is a hybrid role with three days in the Cardiff office and two days working from home, offering uncapped leave, a

Qualifications

• Customer-focused with strong listening and questioning skills.
• Sales experience is advantageous and helpful for retention.
• Strong retention, selling and negotiating skills are expected.
• Ability to prioritise workload and manage time effectively.
• Collaborative approach across teams and departments.
• Experience in customer service roles.

Responsibilities

• Point of contact for individual customers seeking to cancel their subscription.
• Achieve KPIs and monthly targets.
• Handle objections, solve problems and retain customers.
• Use systems to capture customer data accurately and update notes/outcomes.

Skills

Customer focus

Sales experience

Retention / negotiation

Time management

Team collaboration

Customer service

CRM systems

Tools

CRM systems

Job description

Future PLC have an exciting opportunity for a Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.

What you'll be doing

As a Retention assistant , you'll be responsible for retaining our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us.

Reporting to the Head of Services, you'll be;

• Point of contact for individual customers looking to cancel their subscription
• Achieving KPI's and monthly targets
• Objection handle, problem solve, and retain customers
• Use all relevant and related systems to accurately capture customer data including updating notes and outcomes

Experience that will put you ahead of the curve

• Customer-focused with questioning and listening skills
• Sales experience advantageous.
• Excellent retention or selling and negotiating skills.
• Prioritise and manage your own workload and time.
• Work collaboratively within the team and other departments.
• Customer service experience

What's in it for you

• The expected salary for this role is £26,500
• This is a Hybrid role from our Cardiff Office, working three days from the office, two from home
• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P7

Who are we…

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities - and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table - it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

#LI-Hybrid