Hybrid Retention & Sales Assistant

Future PLC; Cardiff, Bath; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model (Cardiff Office)

Uncapped leave

Profit sharing bonus

Refer a friend bonus

Wellbeing support

Share Incentive Plan

Job summary

Future PLC in Cardiff is hiring a Retention assistant to help keep magazine subscribers happy and reduce cancellations. You will be the go-to person for customers looking to cancel and work to retain their subscriptions.

You will handle objections, meet KPIs, and use systems to capture customer data accurately, while collaborating with the team to deliver consistent service. This is a hybrid role with three days in the Cardiff office and two days working from home, offering uncapped leave, a

Qualifications

• Customer-focused with strong listening and questioning skills.
• Sales experience is advantageous and helpful for retention.
• Strong retention, selling and negotiating skills are expected.
• Ability to prioritise workload and manage time effectively.
• Collaborative approach across teams and departments.
• Experience in customer service roles.

Responsibilities

• Point of contact for individual customers seeking to cancel their subscription.
• Achieve KPIs and monthly targets.
• Handle objections, solve problems and retain customers.
• Use systems to capture customer data accurately and update notes/outcomes.

Skills

Customer focus

Sales experience

Retention / negotiation

Time management

Team collaboration

Customer service

CRM systems

Tools

CRM systems

Job description

Future PLC in Cardiff is hiring a Retention assistant to help keep magazine subscribers happy and reduce cancellations. You will be the go-to person for customers looking to cancel and work to retain their subscriptions.

You will handle objections, meet KPIs, and use systems to capture customer data accurately, while collaborating with the team to deliver consistent service. This is a hybrid role with three days in the Cardiff office and two days working from home, offering uncapped leave, a