Head of Subscription Analytics

Future plc; London Borough of Southwark; Hybrid; GBP 80,000 - 95,000; Full time

Benefits offered by this job

Uncapped leave

Enhanced parental leave

Share incentive plan

Profit share bonus

Pension scheme 5% match

Free drinks and snacks

Job summary

Future plc is hiring for a Growth Analytics role in the UK, with hybrid Bath or London office work two days per week. You will lead the analytics agenda across our multi-brand subscription business, translating complex customer and financial data into commercial strategies.

You will work with Marketing, Finance, BI, and Strategy to optimize acquisition, retention, pricing, and profitability. You will build sophisticated models in Excel/Sheets, use SQL/BigQuery to uncover opportunities, and coach

Qualifications

• This role requires turning complex customer and financial data into strategy.
• Experience with subscription metrics and retention analysis is essential.
• Ability to communicate insights to non-technical partners.
• Experience guiding and coaching analysts is expected.

Responsibilities

• Manage the analytics agenda across the multi-brand subscription business.
• Translate datasets into clear commercial strategies for growth.
• Collaborate with Marketing, Finance, BI and Strategy teams to improve KPIs.
• Explore datasets daily using SQL, BigQuery, Excel, and Google Sheets.
• Build commercial models and track customer lifetime value and pricing.
• Mentor analysts to strengthen technical and strategic capabilities.
• Present narratives and recommendations to senior stakeholders in UK/US.

Skills

SQL

BigQuery

Excel

Google Sheets

Data analysis

Cross-functional collaboration

Analyst coaching

Tools

BigQuery

Excel

Job description

Description

Who we areWe're Future, a global leader in specialist media. Our people bring our trusted brands to life, helping millions of people discover expert content that informs, inspires, and drives action. As a pioneering multiplatform media powerhouse, we provide expert content and technology that build valuable communities across all channels.

The Team You'll Join

Our subscription division is driving strategic growth across iconic global brands like The Week, Kiplinger, and PC Gamer. Based in our London or Bath offices, our team turns customer data into commercial recommendations. You'll join a collaborative environment focused on data-led innovation, retention strategy, and recurring revenue. This position offers a unique chance to shape commercial strategy across major UK and US markets.

This role would particularly suit someone with a background in management consulting, strategy or private equity, who combines strong analytical capability with commercial problem-solving and the ability to influence senior stakeholders.

What you'll do

• Reporting to the Growth Marketing Director, you'll manage the analytics agenda across our multi-brand subscription business.
• In this role, you'll translate customer, marketing, and financial datasets into clear commercial strategies.
• You'll work closely with Marketing, Finance, BI, and Strategy teams to improve acquisition, retention, pricing, and profitability.
• On a daily basis, you'll explore complex datasets using SQL, BigQuery, Excel, and Google Sheets.
• You'll build commercial models, track customer lifetime value, and harness AI tools to enhance analytical workflows.
• Additionally, you'll guide and coach analysts to help build a forward-looking analytics function.
• You'll oversee subscription analytics across customer lifetime value, acquisition economics, churn, and pricing models.
• You'll partner with Marketing, Finance, and Strategy teams to connect customer metrics directly to revenue and profitability.
• You'll build sophisticated commercial models in Excel or Google Sheets to guide strategic decisions.
• You'll explore large datasets with SQL and BigQuery to uncover actionable growth opportunities.
• You'll mentor and coach analysts, strengthening their technical and strategic capabilities.
• You'll present accessible commercial narratives and recommendations to senior stakeholders across UK and US markets.

What you'll bring

• Proven experience turning complex customer and financial data into strategic recommendations.
• Practical understanding of subscription metrics, including customer lifetime value, cohort analysis, and retention rates.
• Ability to break down ambiguous commercial challenges into clear analytical frameworks.
• Experience communicating technical insights clearly to non-technical business partners.
• Experience guiding, coaching, or managing analysts.
• Familiarity with using AI tools to streamline analytical workflows.
• Demonstrable experience in commercial, customer, or growth analytics.

Minimum Requirements

• Hands-on proficiency querying complex datasets with SQL, BigQuery, or similar technologies.
• Advanced modelling capabilities using Excel or Google Sheets.
• Track record of working with marketing, financial, or transactional data.
• Ability to collaborate effectively with cross-functional teams in London or Bath.

What we offer

• Uncapped leave
• Enhanced parental leave
• Discounted rates with Dental care and Private Medical care
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend scheme - with payment following the successful hire
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan
• Salary sacrifice Pension scheme up to 5% match
• Free drinks and snacks in our offices

The expected range for this role is 80,000 - 95,000

This is a hybrid role, working 2 days per week from our Bath or London Office.

Internal job family level P4

Inclusion and Diversity at Future

At Future, we're working to attract, retain and foster diverse talent, educating our colleagues in the importance of diversity, and review our internal processes so that they remain as free from bias as possible. We recognise that, in order to reach diverse communities through our content, we must first ensure ours is a culture in which diversity can thrive.Find out more about Our Future, Our Responsibility on our website.

If you need any reasonable adjustments, please let us know, and we'll be happy to support you.