Sales & Retention Advisor

Aviva; Leeds; Vor Ort; GBP 29.000 - 32.000; Vollzeit

Benefits dieser Stelle

Salary with bonus

Pension

25 days holiday

Private Medical Benefit

Staff discounts

Share plan

Volunteering days

Wellbeing support

Zusammenfassung

Aviva is seeking a Customer Service Advisor for Green Flag Rescue in the UK. The role focuses on turning calls into sales, managing renewals and policy changes, and delivering outstanding service to keep customers protected.

The position is 37.5 hours weekly, with a rotating shift pattern including weekdays and weekends. A strong sales mindset and excellent communication are essential, with a comprehensive benefits package offered.

Qualifikationen

• Demonstrated sales experience is preferred.
• Strong objection-handling and retention skills.
• Excellent active listening and questioning techniques.
• Ability to thrive in a fast-paced, target-driven environment.
• Good IT skills with confidence using multiple systems.

Aufgaben

• Be the main point of contact for new and existing customers calling to buy new breakdown cover, discuss renewals, request policy changes, or discuss leaving us.
• Drive sales and retain customers by exploring needs, handling objections, and matching cover.
• Deliver exceptional service with clear guidance and reassurance during routine enquiries.

Kenntnisse

Sales experience

Objection handling

Active listening

Fast-paced environment

IT skills

Jobbeschreibung

Aviva is seeking a Customer Service Advisor for Green Flag Rescue in the UK. The role focuses on turning calls into sales, managing renewals and policy changes, and delivering outstanding service to keep customers protected.

The position is 37.5 hours weekly, with a rotating shift pattern including weekdays and weekends. A strong sales mindset and excellent communication are essential, with a comprehensive benefits package offered.