Customer Sales Advisor

Aviva; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Job summary

Aviva in Glasgow is recruiting a customer service driven contact centre agent to handle inbound calls for breakdown cover, renewals and policy changes, and to discuss leaving us where appropriate.

You will drive sales and retention by understanding customer needs, overcoming objections, and recommending the right level of cover while delivering a confident, reassuring service. The role requires 37.5 hours per week on a rotational schedule.

Qualifications

• Sales experience preferred and able to discuss renewals and policy changes.
• Excellent active listening and questioning to uncover needs.
• Strong objection handling and retention capabilities.
• Good IT skills managing multiple systems while logging changes.

Responsibilities

• Be the main point of contact for customers buying breakdown cover, renewals, policy changes, or leaving us.
• Drive sales and retain customers by exploring needs and matching cover levels.
• Deliver exceptional service with clear guidance and reassurance during routine inquiries.
• Accurately capture customer details and process sales, upgrades, and cancellations across systems.
• Work with the Green Flag Rescue team to meet or exceed sales, retention, and quality targets.
• Rotational shift hours; 37.5 hours per week.

Skills

Sales

Customer service

Active listening

Objection handling

Retention skills

IT systems

Tools

CRM systems

Job description

• Be the main point of contact for new and existing customers calling to buy new breakdown cover, discuss renewals, request policy changes, or discuss leaving us
• Drive sales and retain customers by exploring their needs, handling objections confidently, highlighting the value of Green Flag, and matching them with the right level of cover
• Deliver exceptional service, providing clear guidance and reassurance during routine customer enquiries while maintaining a commercially focused mindset
• Accurately capture customer details, process new sales, apply policy upgrades, and manage retentions and cancellations across multiple systems compliant with industry standards
• Work collaboratively within a growing, high-performing Green Flag Rescue team to consistently meet and exceed sales, retention, and quality performance targets
• Working Hours:
• This is a permanent role, working 37.5 hours per week on a rotational shift basis, covering the following hours:
• Monday to Friday: 8:00am - 9:00pm
• Saturday: 9:00am - 6:00pm
• Sunday: 9:00am - 5:00pm

This is a great job for someone who thrives in a fast-paced environment, combining a sharp focus on sales and retentions with outstanding customer serviceWhether you have previous contact centre experience or a strong background in sales and customer engagement, this role could be a great fitWe’re looking for persuasive communicators who excel at identifying sales opportunities, saving expiring policies through tailored retention conversations, and delivering a brilliant service experience that keeps our customers protected and satisfiedDemonstrable sales experience (preferred) with a confident, persuasive, and professional telephone mannerExcellent active listening and questioning techniques to identify underlying needs, uncover cross-sell opportunities, and recommend tailored cover solutionsStrong objection-handling and retention skills, with the ability to turn challenging conversations into positive customer outcomesAbility to thrive in a fast-paced, target-driven environment while maintaining close attention to detail and high service standardsGood IT skills, with confidence using multiple systems and applications simultaneously to handle calls and log policy changes efficientlyWe want applications from people with diverse backgrounds, experiences and perspectives.