Customer Care Advisor – Breakdown Cover

Aviva; Scotland; On-site; GBP 28,600 - 31,767; Full time

Benefits offered by this job

Pension scheme

Annual leave 25 days + holidays

Private medical

Product discounts

Share plan

Volunteering days

Wellbeing resources

Cycle to work

Flexible benefits

Aviva Communities

Job summary

Aviva is recruiting a Customer Service Advisor for Green Flag Rescue in the UK. You will be the first contact for customers about breakdown cover, renewals and policy changes, helping identify needs and recommending the right solutions to suit each situation.

You will deliver exceptional service, document accurate customer information across multiple systems, and work with teammates to meet quality and performance targets. This permanent, 37.5-hour role operates on a rotational schedule.

Qualifications

• Excellent communication skills with a confident and professional telephone manner.
• Strong listening and questioning skills to identify customer needs and provide suitable solutions.
• Ability to work in a fast-paced, target-driven environment while maintaining attention to detail.
• Good IT skills, with confidence using multiple systems and applications simultaneously.
• A genuine passion for delivering outstanding customer service and helping customers when they need it most.

Responsibilities

• Be the first point of contact for customers calling about new breakdown cover policies, renewals, policy changes, and existing cover queries.
• Support customers by understanding their needs and recommending the most appropriate breakdown cover to suit their circumstances.
• Deliver a high standard of customer service, providing reassurance and support during both routine enquiries and potentially stressful situations.
• Accurately capture customer information and manage policy administration across multiple systems.
• Work collaboratively within a growing Green Flag Rescue team to deliver positive customer outcomes while meeting quality, service, and performance standards.

Skills

Communication

Active listening

Questioning skills

IT skills

Customer service

Target-driven

Tools

CRM systems

Job description

Aviva is recruiting a Customer Service Advisor for Green Flag Rescue in the UK. You will be the first contact for customers about breakdown cover, renewals and policy changes, helping identify needs and recommending the right solutions to suit each situation.

You will deliver exceptional service, document accurate customer information across multiple systems, and work with teammates to meet quality and performance targets. This permanent, 37.5-hour role operates on a rotational schedule.