Sales & Renewals Agent

Acorn Group; Liverpool; Hybrid; GBP 25,877 - 27,515; Full time

Benefits offered by this job

35 days’ holiday

24/7 mental health support

Recognition awards

Flexible benefits

Hybrid working options

Job summary

A reputable insurance firm located in Liverpool is seeking a Household Sales & Renewals Agent. This role offers opportunities for hybrid working and requires providing tailored insurance quotations while maintaining exceptional customer service. The ideal candidate should have solid IT skills and experience in sales or customer service. With a competitive salary and a supportive work culture, this position is perfect for those looking to grow in the insurance industry within a dynamic team environment.

Qualifications

• Strong communication skills both verbally and in writing.
• Polite and professional demeanor in customer interactions.
• Highly self-motivated with the ability to solve problems independently.

Responsibilities

• Provide customers with bespoke insurance quotations.
• Retain existing clients and upsell additional products.
• Handle inbound and outbound calls.

Skills

Excellent IT and data entry skills

Good standard of numeracy and literacy

Ability to communicate well

Great attention to detail

Excellent administration skills

Previous sales or customer service experience

Target driven

Team Player

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

• Always providing Excellent customer service
• Handling Inbound & Outbound Calls

Role: Household Sales & Renewals Agent

Location: Liverpool, Hybrid

Salary: £25,877 to £27,515 plus up to £2,000 performance related bonus per annum.

Working hours: 37.5 hours per week: Monday to Friday 09:00am – 17:30pm

What you will be doing:

• Providing customers with bespoke insurance quotations, tailoring products to individuals needs
• Dealing with both existing and new customers
• Retaining existing clients
• Upselling additional products
• Always providing Excellent customer service
• Reporting to Team leader/Manager
• Reviewing an allocated renewal invite list
• Invite policies compliantly.
• Check policy data accuracy
• Ensure client records are updated appropriately
• Review a fair analysis of the market
• Handling Inbound & Outbound Calls
• Renew Policies Household policies compliantly
• Respond to Customer Renewal Queries

What we're looking for:

• Excellent IT and data entry skills
• Good standard of numeracy and literacy
• Ability to communicate well
• Great attention to detail
• Excellent administration skills
• Previous sales or customer service experience
• Insurance experience is preferable but not essential as full training will be provided
• Excellent customer service skills, incorporating a confident and pleasant phone manner
• Good organisational skills and ability to prioritise own workload effectively
• Target driven
• Proficient computer skills including Microsoft Excel, word and Outlook.
• Highly self-motivated
• Pro‑active thinker, able to solve problems independently as they arise
• Ability to communicate well at all levels both verbally and in writing
• Polite and professional
• Work to targets/KPI
• Team Player

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• 🦏 We run through walls for our customers and each other
• 🐐 We challenge the status quo
• 🐧 We succeed when we help those around us succeed
• 🐆 We decide quickly when the smart thing to do is use our judgement

Benefits

• 🌴 35 days’ holiday (including bank holidays) with additional buy/sell options
• 🧠 24/7 mental health support & free counselling available
• ☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
• 💸 Flexible benefits, including early access to salary via our internal platform
• 🏡 Hybrid working options to support work-life balance and individual needs
• 🎉 Recognition awards, social events & more

Our Commitment to our colleague’s

• 🧠 Mindful Employer – championing mental health and wellbeing
• ♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• 🌸 Menopause Friendly accredited – supporting every stage of life
• 🎖️ Armed Forces Covenant signatory – honouring those who serve
• 🏆 Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• 📈 Best Place to Work for Development – proud to be investing in people’s future
• 👩💼 Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people‑first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.