Sales Agent

Acorn Group; Uxbridge; Hybrid; GBP 30,979 - 32,900; Full time

Benefits offered by this job

35 days holiday

Hybrid working options

Early access to salary

Mental health support

Career development

Job summary

Acorn Group is seeking a motivated Sales Agent to join our Retail Branch Network in London (Uxbridge). The role involves engaging customers face‑to‑face and over the phone, supporting new business, renewals and policy enquiries, and guiding customers to suitable products with excellent service.

You’ll build rapport, meet individual and team targets, and contribute to branch success while benefiting from full training and ongoing coaching.

Qualifications

• Experience in sales or customer service is helpful but not essential.
• Full training and ongoing coaching will be provided.
• Able to engage customers face-to-face and over the phone.

Responsibilities

• Engage with customers daily to support new business, renewals, and policy enquiries.
• Identify customer needs and tailor appropriate insurance products.
• Maintain accurate customer records and documentation.
• Handle queries, payments and policy changes confidently.
• Work towards individual and team targets to contribute to branch success.
• Represent the business positively in the community and during local outreach.
• Assist Branch Manager with daily branch operations.

Skills

Sales

Communication

Customer focus

Job description

Job Title: Sales Agent

Location: London (Uxbridge)

Salary: £30,979 - £32,900 Plus up to £2000 Performance bonus per annum

Working Hours: 37.5 Hour per week, Monday to Friday 09:00am - 17:30pm

We’re looking for motivated, customer‑driven Sales Agents to join our Retail Branch Network. This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast‑paced environment, and wants to build a long‑term career in insurance and financial services.

We’re looking for engaging, motivated Sales Agents to join our branch network, supporting customers both face‑to‑face and over the phone. You’ll be at the heart of the branch, helping people find the right products for their needs while delivering an excellent, professional service every time.

What You’ll Be Doing

• Daily engagement with customers to support both new business, renewals, and policy enquiries
• Identifying customer needs, including vulnerability, and applying appropriate support and adjustments
• Ensuring customer records and documentation are accurate
• Handling queries, payments, and policy changes confidently and professionally
• Working towards individual and team targets, contributing to branch success
• Representing the business positively in the community and during local outreach activity
• Support Branch Manager in daily branch operations

What We’re Looking For

We’re not just looking for experience; we’re looking for the right values.

• Someone who takes ownership, follows tasks through to completion and doesn’t hand off problems for others to fix
• Naturally friendly and confident, able to build rapport and communicate clearly with a wide range of customers
• Supportive of colleagues, willing to help others, share knowledge and contribute to a positive team atmosphere
• Organised and accurate, able to follow regulations and processes while still using empathy and common sense
• Comfortable questioning how things are done and suggesting practical improvements to make work simpler and better
• Able to make sensible decisions at pace, using good judgement rather than waiting for endless approvals
• Motivated by clear goals, resilient under pressure and driven to improve your own performance over time
• Experience in sales, customer service, insurance, or financial services is helpful but not essential, full training and ongoing coaching will be provided.

What You’ll Get In Return

• Comprehensive training and structured onboarding
• Regular coaching and development to help you succeed and progress
• Clear performance expectations and achievable targets
• A supportive branch environment with strong teamwork
• Opportunities to develop multi‑skilled capability and progress your career
• The chance to work for a business that truly values doing the right thing for customers

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024.

Values

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgement

Benefits

• 35 days’ holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work‑life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our Colleagues

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women's career progression

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.