Sales & Customer Service Representative

Acorn Insurance; Liverpool; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

35 days holiday

Mental health support

Career growth

Flexible benefits

Hybrid work

Recognition awards

Job summary

Acorn Insurance in Liverpool is seeking a motivated Sales & Customer Service Representative to join our hybrid team. You will handle quoting, renewals, and policy amendments while delivering a professional service to new and existing customers.

The role sits in a fast-paced inbound sales environment with emphasis on teamwork and achieving targets. This position offers a competitive salary, a 37.5 hour week with some Saturday work, and a supportive culture that values growth, service quality and

Qualifications

• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Strong problem solving abilities.
• Ability to work in a fast-paced environment.
• Demonstrates patience and empathy in customer interactions.
• Capable of multi-tasking and time management.
• Confident and polite telephone manner in customer service.
• Experience in Insurance or Financial Services is preferred.

Responsibilities

• Quote and close new or renewal business inquiries.
• Build and maintain long-standing client relationships.
• Amend customer policies, payments and schedules.
• Retain existing clients at renewal.
• Support customers with policy amendments.
• Work towards individual and team targets.
• Provide excellent rapport with customers.
• Handle sensitive information following data protection principles.
• Adhere to FCA guidelines and promote the brand professionally.

Skills

Positive attitude

Verbal communication

Written communication

Attention to detail

Problem solving

Fast-paced

Multi-tasking

Patience & empathy

Customer service

Insurance/Financial services exp

Job description

Job Title: Sales & Customer Service Representative

Location: Liverpool, Hybrid

Salary: £26,938 - £28,609 per annum Plus up to £2,000 performance related bonus per annum, once established within your role

Job Type: Full Time, Permanent

Working Hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm.

The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.

The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

What you will be doing:

• Quoting and closing new or renewal business enquires


• Building and maintaining long-standing client relationships


• Amending customer policies, payments and schedules


• Retaining existing clients at renewal


• Supporting customers with existing policy amendments


• Working towards individual and team targets


• Providing excellent rapport building skills.


• Handling sensitive information and following data protection principles


• Adhering to strict FCA guidelines


• Providing a professional service and promoting our brand in a positive manner

We are looking for colleagues who are:

As well as a passion for the job, below are the skills we are looking for to be successful in the role:

• A positive \"can do\" attitude


• Excellent verbal and written communication skills


• Great listening skills


• High level of accuracy and attention to detail


• Good problem solver


• Ability to work in a fast-paced environment


• Ability to multi-task and manage time effectively


• Be able to demonstrate patience and empathy


• Excellent customer service skills, incorporating a confident and polite telephone manner


• Previous Insurance or Financial Services Industry Experience

Grow with Acorn:

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other


• We challenge the status quo


• We succeed when we help those around us succeed


• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options


• 24/7 mental health support & free counselling available


• Grow with us: Through career fairs, leadership programs, and learning on the go!


• Flexible benefits, including early access to salary via our internal platform


• Hybrid working options to support work-life balance and individual needs


• Recognition awards, social events & more

Our Commitment to our colleagues:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer - championing mental health and well-being


• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities


• Menopause Friendly accredited - supporting every stage of life


• Armed Forces Covenant signatory - honouring those who serve


• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture


• Best Place to Work for Development - proud to be investing in people's future


• Best Place to Work for Women - breaking down barriers to women's career progression

A Few Things to Know Before You Apply:

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Cu