Sales & Purchase Administrator

Rubix UKII; Sandiacre; On-site; GBP 21,000 - 27,000; Full time

Job summary

Matrix Tooling is seeking a Sales and Purchasing Administrator to support sales and supply operations. You will be the go-to contact for customers and suppliers, moving orders from quotation to delivery and coordinating with Sales Engineers to resolve issues.

The role covers order processing, after-sales care and management of key customer accounts and ATD vending machines, requiring organisation, problem solving and strong communication skills.

Qualifications

• Experience in sales admin, purchasing or customer service roles.
• Strong telephone and written communication skills.
• Excellent accuracy when processing orders and paperwork.
• Good commercial awareness with pricing and margins.
• Excellent organisational skills and ability to manage a varied workload.
• Comfortable with order processing software, EDI and online portals.

Responsibilities

• Handle customer and supplier enquiries by telephone and email, liaising with Matrix Sales Engineers.
• Process customer orders and quotations accurately, with awareness of product margins.
• Raise and process purchase orders by email, EDI and online portals, and manage supplier PO acknowledgements.
• Act as the main contact for key customer accounts, providing after‑sales care.
• Process orders from customer tool vending machines and manage related machines.
• Handle customer credits and supplier returns.
• Book goods in and out, and scan delivery notes for accurate records.

Skills

Sales administration

Customer service

Order processing

Attention to detail

Pricing awareness

IT systems

Communication

Job description

The Role

• Permanent
• Full Time

Matrix Tooling is looking for an organised, customer-focused Sales and Purchasing Administrator to support our sales and supply operations. You'll be the go‑to contact for customers and suppliers, keeping orders moving from quotation through to delivery. Working closely with our Sales Engineers, you'll handle everything from enquiries and order processing to after‑sales care and the smooth running of key customers' tool vending machines. It's a varied role for someone who enjoys being busy, solving problems and building strong working relationships.

Key Responsibilities

• Handle customer and supplier enquiries by telephone and email, liaising closely with Matrix Sales Engineers
• Process customer orders and quotations accurately, with commercial awareness of product profit margins
• Raise and process purchase orders by email, EDI and online portals, and manage supplier PO acknowledgements and queries
• Act as the main point of contact for key customer accounts, providing excellent after‑sales care
• Process orders from customer tool vending (ATD) machines and manage key customers' ATD machines so they run efficiently
• Handle customer credits and supplier returns
• Book goods in and out, and scan supplier delivery notes to keep records accurate and up to date

Key Skills And Experience

• Previous experience in a sales administration, purchasing or customer service role
• Confident, professional telephone manner and clear written communication
• Strong attention to detail and accuracy when processing orders, quotations and paperwork
• Good commercial awareness, with an understanding of pricing and profit margins
• Excellent organisational skills and the ability to manage a varied workload and prioritise effectively
• Comfortable with IT systems, including order processing software, EDI and online ordering portals
• A proactive, problem-solving approach to customer and supplier queries
• Experience in an engineering, tooling or industrial supply environment would be an advantage