Sales Order Processor - Dropship / Direct Dispatch (FTC)

Rkw; Stoke-on-Trent; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days' annual leave + Bank Holidays

Free parking on all sites

Staff discount on products

Employee Assistance Program

Refer a Friend Scheme

Training and development

Eye care allowance

Exclusive discounts on cinema, etc.

Long service incentives and rewards

Job summary

RKW Ltd. is seeking a Dropship Sales Coordinator to manage customer accounts, oversee orders from start to finish, and maintain accurate product and pricing data.

This on-site role in Fenton, Stoke on Trent offers a fixed-term 10-month contract with potential extensions based on business needs. The successful candidate will have experience in administration or customer service, strong communication skills, and attention to detail, with proficiency in Microsoft Office and Excel.

Qualifications

• Experience in administration or customer service is preferred.
• Strong communication and relationship-building skills.
• Excellent attention to detail and accuracy.
• Proficient IT skills including Microsoft Office and Excel.
• Ability to prioritise workloads and work independently.

Responsibilities

• Manage designated customer accounts and build strong relationships.
• Process customer orders accurately and efficiently from start to finish.
• Set up products and maintain customer and product data.
• Manage pricing structures and ensure information remains accurate.
• Arrange returns and process credit notes.
• Handle customer queries and provide excellent service.
• Liaise with Account Managers and internal departments to resolve issues.

Skills

Administration

Customer service

Communication

Attention to detail

Organisational skills

Teamwork

Tools

Microsoft Office

Excel

Job description

Sales Order Processor - Dropship / Direct Dispatch (FTC), Fenton, Stoke on Trent, £25,500.00

Employment Type

Full Time, Fixed Term

Application Start Date

22-10-2026

Application End Date

09-11-2026

Location

Fenton, Stoke on Trent

State/County

Staffordshire

ST4 2NL

Country

United Kingdom

Work Style

On-site

Wholesale trade/import export

Position

Other customer support/client care

Education

n/a

Description

The role of Sales Order Processor (Dropship / Direct Dispatch) is now available with RKW Ltd.

This position is available on an immediate start – and although initially offered as a 10-month fixed-term contract, there may be opportunities for the role to be extended or become permanent, subject to business requirements.

This is a fantastic opportunity for someone who enjoys building strong customer relationships, taking ownership of accounts, and working in a fast-paced environment. You'll play a key role in ensuring our customers receive excellent service while supporting the smooth day-to-day running of the Direct Dispatch department.

What You'll Be Doing –

As a Dropship Sales Coordinator, you'll be responsible for managing your own customer accounts and ensuring orders are processed accurately and efficiently from start to finish.

Your responsibilities will include:

• Managing designated customer accounts and building strong working relationships
• Processing customer orders accurately and efficiently
• Setting up products and maintaining customer and product data
• Managing pricing structures and ensuring information remains accurate
• Arranging returns and processing credit notes
• Handling customer queries and providing excellent customer service
• Managing customer portals and associated administration
• Liaising with Account Managers and internal departments to resolve issues and ensure customer satisfaction
• Maintaining account records and completing day-to-day account administration
• Supporting colleagues across the team during busy periods and holiday cover

What We're Looking For –

We're looking for someone who is organised, proactive and enjoys working as part of a team.

The ideal candidate will have:

• Previous administration or customer service experience
• Strong communication and relationship-building skills
• Excellent attention to detail and accuracy
• Good IT skills, including Microsoft Office and Excel
• The ability to prioritise workloads and work independently
• Strong organisational and time-management skills
• A positive, flexible and proactive approach
• A willingness to learn and develop new skills
• A team-focused attitude and a desire to support colleagues

Why Join Us?

• Friendly and supportive team environment
• Opportunity to take ownership of customer accounts
• Varied and fast-paced role
• Potential future opportunities within the business
• Full training and support provided

If you're looking for an opportunity to join a great team and develop your skills within a busy commercial environment, we'd love to hear from you.

Company Benefits-

• 25 days' annual leave + Bank Holidays
• Free parking on all sites
• Staff discount on all our products
• Employee Assistance Program
• Refer a Friend Scheme
• Training and development
• Eye care allowance
• Exclusive discounts on cinema, holidays, days out, eating out and much more
• Long service incentives and rewards

About RKW –

Established in 1989, RKW is one of Europe's leading distributors and manufacturers of small domestic appliances and housewares. Headquartered in Stoke-on-Trent, we employ over 600 people across the UK and international offices, supplying major retailers including Tesco, Asda, Argos, Amazon, Morrisons, Sainsbury's and B&M.

With a portfolio of more than 4,000 products and well-known brands including Tower, Morphy Richards, Black+Decker, Swan, Smeg and Lavazza, RKW continues to invest in innovation, technology and people as part of its ambitious growth plans.

At RKW, we believe in developing talent from within and creating opportunities for employees to grow their careers. Many of our colleagues have progressed into senior positions through internal promotion, making this a great place to build your future.

Come and join us to celebrate 35 years of business –