Credit Controller

Rkw; Stoke-on-Trent; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days' annual leave + Bank Holidays

Free parking on all sites

Staff discount on products

Employee Assistant Program

Refer a Friend Scheme

Training and development

Eye care allowance

Exclusive discounts on cinema, deals,餐

Job summary

RKW Ltd in Stoke-on-Trent is seeking an experienced Credit Controller to join our Finance team. You will manage a diverse portfolio of trade accounts, coordinate payments, and support the disputes team in ensuring timely settlements.

You will work on ERP platforms (D365) and Microsoft Office, communicating clearly with client stakeholders. The role is on-site in Fenton with opportunities to contribute to continuous process improvements.

Qualifications

• Experience in B2B credit control and debt collection.
• Strong communication skills for client stakeholders.
• Proficiency with Microsoft Office and ERP platforms (D365).
• Familiarity with payment terms and cash collection processes.

Responsibilities

• Minimise debt on allocated customer accounts in collaboration with a Credit Control Administrator.
• Provide 1-2-1 support to your CCA.
• Proactively investigate debit claims and drive resolutions or repayments.
• Investigate invoice and debit claim anomalies delaying payment.
• Post cash receipts from multiple bank accounts for trade and e-commerce sales.
• Liaise with customers to ensure payments are received per terms.
• Raise invoices and credits as required (weekly/monthly).
• Proactively chase debt via phone and email.
• Collaborate with internal teams to resolve queries and aid cash collection.

Skills

B2B Credit Control

Education

Relevant Qualifications / Certifications (advantage)

Tools

Excel

Outlook

Word

D365

VLOOKUP

Pivot Tables

Job description

Credit Controller, Fenton, Stoke on Trent

Employment Type

Full Time, Permanent

Application Start Date

26-10-2026

Application End Date

23-11-2026

Location

Fenton, Stoke on Trent

State/County

Staffordshire

ST4 2NL

Country

United Kingdom

Work Style

On-site

Wholesale trade/import export

Category

Finance and accounting

Position

Accountant/auditor

Experience

B2B Credit Control

Education

Relevant Qualifications / Certifications an advantage but not essential

Description

RKW Ltd has a new opportunity for an experienced Credit Controller to join our Finance team, located in Stoke on Trent.

You will become a key part of our combined Credit Control and Disputes team, taking responsibility for a diverse range of trade accounts, including both 'traditional' and e-Commerce retail businesses, of varying sizes and order-volumes, coordinating outstanding payments and debit notes, dealing directly with client stakeholders.

A confidence in written and verbal communication will be key, along with using Microsoft / Accounting / ERP platforms to collate and manage data and information.

Responsibilities & Duties:

• Working in collaboration with a Credit Control Administrator to minimise debt on an allocated base of customer accounts
• Providing 1-2-1 support to your CCA
• Proactively investigating debit claims and seeing these through to resolve or repayment
• Investigating anomalies for both invoices and debit claims that are withholding payment
• Posting of cash receipts, from multiple bank accounts, for both trade and E-commerce sales
• Liaising with customers to ensure payment will be received in accordance with payment terms
• Raising customer invoices in line with their requirements, ie consolidated invoices on a weekly or monthly basis
• Working within several shared mailboxes
• Proactively chasing of debt via phone and email
• Liaising with internal departments to assist in cash collection and query resolution
• Following collection processes for the reporting of aged debt, through external parties
• Raising of invoices and credits as required
• Any other ad-hoc tasks
• Providing cover for members of the credit control team
• Proficient in Microsoft programmes, Excel, Outlook and Word
• Experience of D365
• Advantage if familiar with VLOOKUPs and Pivot Tables

RKW is Europe's leading distributor and manufacturer of small domestic appliances and housewares products. Part of the Sutton Venture Group, RKW was established in 1989 and has grown from strength to strength. We have ambitious growth plans and seek an ambitious candidate to help us continue to succeed and help us achieve our vision for the future.

Company Benefits

• 25 days' annual leave + Bank Holidays
• Free parking on all sites
• Staff discount on all our products
• Employee Assistant Program
• Refer a Friend Scheme
• Training and development
• Eye care allowance
• Exclusive discounts on cinema, holidays, days out, eating out and much more
• Long service incentives and rewards
• Hybrid working available, post-probation period.

Come and join us to celebrate 35 years of business –