Sales Order Processor

Altro Ltd; Letchworth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Altro Ltd is seeking a detail-oriented Sales Order Processor for their Internal Sales Team in Letchworth. In this full-time role, you will manage customer orders from start to finish, ensuring accuracy and timely processing. The position offers hybrid working after training and a range of employee benefits, including generous holiday entitlement and learning support.

Benefits

Starting holiday entitlement of 25 days

Defined contribution pension scheme

Life assurance from day one

Occupational Sick Pay

Free eye tests for all employees

Paid day off for volunteering

Long service awards

Learning and Development support

Various social events

Retirement advice and support

Qualifications

• Experience in order processing or customer service is advantageous.
• Ability to manage multiple orders simultaneously.
• Comfortable working with UK and export markets.

Responsibilities

• Oversee the ordering process for flooring and accessories products.
• Handle customer enquiries and ensure sales orders are processed accurately.
• Liaise with various teams for smooth order fulfilment.

Skills

Attention to detail

Organizational skills

Customer service

Job description

Are you an experienced Sales Order Processor, highly organized, detail-oriented, and ready to step into a key role in a fast-paced, internal sales environment?

Altro is looking for a Sales Order Processor to join our Internal Sales Team based in our Customer Care Centre in Letchworth Garden City, Hertfordshire. These are both full-time, permanent roles, and after your initial training period, offer the benefit of hybrid working (3 days a week onsite in Letchworth Garden City, Hertfordshire).

As a Sales Order Processor at Altro, your main responsibility will be to oversee the ordering process for our Flooring and accessories products from start to finish.

You’ll be the first point of contact for customers, handling their enquiries and ensuring all sales orders are processed correctly and promptly. Attention to detail is essential, as you’ll need to accurately record customer requirements, manage complex export orders, and liaise with various teams to ensure smooth order fulfilment.

Check out the video below to hear more about what it's like to work in our Customer Care Centre!

Why do you enjoy working in the CCC_LinkedIn.mp4

What we offer:

• Starting holiday entitlement of 25 days, with the option to buy more
• Defined contribution pension scheme
• Life assurance from day one
• Occupational Sick Pay and onsite Occupational Health Service
• Confidential 24-hour life management and personal support service for you and your family
• Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave
• Free eye tests for all employees
• A paid day off each year for volunteering
• Free car parking at all our sites
• Long service awards
• Learning and Development support, regardless of your career stage
• Various social events, including the company Christmas party
• Retirement advice and support

What we’re looking for:

This role is perfect for someone who is detail-oriented, with strong organizational skills and a commitment to accuracy. You should be comfortable working with both UK and export markets, and have a strong ability to manage multiple orders simultaneously without compromising on quality or accuracy.

A solid background in order processing or customer service would be advantageous. Most importantly, you should be able to manage orders accurately, collaborate effectively with different teams, and take pride in delivering excellent customer service.

Who are Altro?

We are a leading European manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. Established in 1919, we are a family-owned business that shares family values; we care about our people, our products, and our community.

Learn more about us on our Life_at_altro and Life_at_Autoglym Instagram pages to discover #LifeAtAltro, #LifeAtAutoglym, and #ThePeopleBehindTheProduct.

Everyone is welcome at Altro, regardless of background or how they identify. We believe that diversity makes us stronger and more innovative. "We don’t want you to just work here. We want you to belong here."

Interested in this opportunity? Click apply today! We look forward to hearing from you!