Sales Order Processor

Nicholas Associates Group Limited; East Midlands; On-site; GBP 27,000 - 29,000; Full time

Job summary

Nicholas Associates Group Limited is recruiting a Sales Order Processor in Leicester (LE19) on a permanent basis. You will liaise with customers by phone and email to confirm orders and manage them through production to delivery.

This role requires attention to detail, excellent communication, and solid computer skills. Sage 200 experience is important; CRM knowledge is a bonus. Hours are 40 per week, Monday to Friday, with flexible start/finish times. Salary £28,000 per annum.

Qualifications

• Experience processing orders and enquiries from customers.
• Strong product knowledge and ability to learn quickly.
• Excellent computer skills; Sage 200 knowledge required; CRM is a plus.
• Able to work in a team and communicate effectively under pressure.

Responsibilities

• Accurately process orders/enquiries from customers.
• Communicate with internal departments to fulfil orders.
• Maintain proactive communication with customers via phone or email.
• Utilise Sage 200 and CRM tools to manage orders and updates.
• Work to tight deadlines and maintain high service levels.

Skills

Customer service

Multi-tasking

Attention to detail

Telephone skills

Teamwork

Tools

Sage 200

CRM systems

Job description

We're recruiting for a Sales Order Processor to join our well-established client in Leicester (LE19) on a permanent basis.

Salary: £28,000 per annum.

Hours: Monday - Friday 40 hours per week with flexible start and finish times.

The Role

As a Sales Order Processer, you will liaise directly with customers both over the phone and via email to ascertain and understand their needs and process their order through production to delivery stage. The role requires an extensive build-up of product knowledge, attention to detail and multi-tasking in a fast-paced environment.

• Accurately and speedily process orders/enquiries from both existing and prospective customers
• Communicate effectively with all internal departments building strong relationships with all internal stakeholders
• Demonstrate proactive communication skills with customers, whether it be via phone or email
• Ensure excellent computer skills and a strong knowledge of Sage 200 or similar software and a knowledge of CRM systems would be an advantage
• Demonstrate a 'Can-Do' attitude and have experience of working in a team environment where communication is key
• Ensure exceptional telephone skills and be comfortable managing difficult situations
• Ensure excellent problem - solving skills to see the job through to the end
• Be able to work to tight deadlines and pressurised timescales

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.