Sales Order Coordinator

Anderson Recruitment Ltd; Dursley; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension

Life assurance

Study support

25 days holiday

Bank holidays

Job summary

Anderson Recruitment Ltd in Dursley is seeking a Sales Order Coordinator to join a growing team. You will manage customer orders from placement through delivery, liaising with internal departments and logistics partners to ensure smooth processing and accurate invoicing.

Ideal candidates are proactive, detail-oriented and strong communicators who can thrive in a fast-paced environment. The role offers a Monday–Friday 37.5 hour week, with a salary of £31,500 and pension and benefits after

Qualifications

• Proactive and adaptable with a can-do attitude.
• Excellent attention to detail and accuracy.
• Strong communication skills under pressure.

Responsibilities

• Receiving and accurately processing retail customer orders.
• Review the system data daily to ensure dispatch reports are aligned.
• Work with the warehouse team to log product shortages and end dates on the system.
• Deal with customer enquiries and pass details to relevant departments.
• Work with finance to manage proforma invoices.
• Inform stakeholders of changes in demand and logistics.
• Coordinate with logistics partners to ensure stock is picked and delivered correctly.
• Amend and update changes to sales prices.
• Track delivery performance and report issues.
• Identify risks to shelf life and opportunities to upsell and improve logistics.
• Ensure orders are invoiced accurately with correct batches and weights.
• Analyse data to extract performance insights.
• Booking and liaising with hauliers.

Skills

Proactive mindset

Strong communication

Attention to detail

Job description

Our client based in Dursley are currently recruiting for Sales Order Coordinator to join their team on a permanent basis. This is an excellent opportunity to join a business who are focussed on continued growth by supporting customers with expert knowledge and top-notch customer service.

The ideal candidate will have a dynamic mindset, with the ability to generate new ideas and identify, implement, and drive actions that benefit customers. You will be a strong communicator, able to liaise effectively with supply chain contacts in a fast-paced environment. Working closely with internal colleagues, ensuring regular communication to provide support to retail customers, enabling a smooth process from order placement through to delivery.

Responsibilities

• Receiving and accurately processing retail customer orders
• Review the system data daily to ensure dispatch reports are aligned
• Work with the warehouse team log product shortages and end dates on the system
• Deal with customer enquiries, passing details through to relevant department as appropriate
• Work with finance team to manager proforma invoices
• Informing internal and external stakeholders of changes in demand and logistics
• Work with logistics partners to ensure stock is picked and delivered correctly
• Amend and update changes to sales prices
• Track delivery performance on the warehouse portal, identify issues and reporting back
• Identify potential risks to shelf life and opportunities to upsell and improve logistic efficiencies
• Ensure orders are invoiced accurately and allocated batches and weights are correct
• Analyse and track data to extract performance data and interpret/report on it
• Booking and liaising with hauliers

Candidate Attributes

• Proactive and adaptable with a “can do” attitude
• Excellent attention to detail and accuracy
• Ability to stay calm under pressure
• Strong communication skills

Remuneration and Working Hours

• Hours – Monday - Friday 37.5 hours per week – early Friday finish
• Salary - £31,500 with review after successful probation completion + 5% pension, life assurance, study support and 25 days holiday plus bank holidays