Sales Operations Manager

Orange Cat Recruitment; Richmond; On-site; GBP 40,000 - 45,000; Full time

Job summary

Orange Cat Recruitment in Richmond is seeking a Sales Operations Manager to lead a small team and oversee the division’s day‑to‑day running. You will manage customer enquiries, quotations and opportunities, ensuring leads are followed up and CRM activity is up to date.

The role combines people leadership with commercial accountability and cross‑team collaboration. You’ll be responsible for monitoring performance, analysing data, and identifying opportunities to optimise processes and results,

Qualifications

• Experienced people manager with a track record of developing teams.
• Solid CRM experience; Zoho preferred but not essential.
• Strong commercial and business awareness with ability to read performance data.
• Confident with figures and business performance metrics.
• Experience in busy, customer‑focused environments and proactive ownership.

Responsibilities

• Lead and motivate a team of three to deliver strong performance.
• Own the division's day‑to‑day operations and priorities.
• Handle customer enquiries, quotations and opportunities with rigor.
• Ensure leads are followed up consistently and tracked in the CRM.
• Monitor performance and financials, reporting to wider group as needed.
• Collaborate across the wider group to identify improvements and efficiencies.

Skills

People management

CRM experience

Commercial awareness

Analytical mindset

Organised

Tools

Zoho CRM

Job description

Sales Operations Manager

Richmond | £40,000–£45,000 + Bonus

Great people manager? Commercially minded? Ready for a role where you can really make your mark?

Join an extremely successful group of businesses, take ownership of one of its established divisions and lead a small, friendly team. You’ll have plenty of autonomy, lots of opportunity to do well and a bonus that rewards your success.

Better still, you’ll be joining a genuinely lovely, down-to-earth business who work hard, support each other and have fun along the way.

The role

This is a varied, hands-on management role where people management is key.

You’ll lead a team of three and take responsibility for the smooth running and performance of the division. You’ll know what’s happening across the business, from the team and customers to leads, quotations, CRM activity and the numbers.

• Managing, supporting and motivating your team
• Taking ownership of the division's day-to-day running
• Keeping on top of customer enquiries, quotations and opportunities
• Ensuring leads are followed up consistently
• Using the CRM to manage customers, leads and activity
• Monitoring performance and keeping an eye on the numbers
• Working closely with colleagues across the wider group
• Identifying opportunities to make things work even better

About you

First and foremost, you’ll be an experienced people manager who enjoys getting the best from a team.

You’ll also have:

• Strong CRM experience – the business uses Zoho, although Zoho experience isn’t essential
• Good commercial and business awareness
• Confidence with figures and understanding business performance
• Experience in a busy, customer-focused environment
• A practical, organised approach and the confidence to take ownership

You could come from e-commerce, wholesale, distribution, trade supplies or another commercially focused business – your exact industry background isn’t important.

This isn’t an order processing role or a traditional hard sales position. It’s an opportunity to lead a team, take ownership of a successful division and have a genuine influence on its future.

If you’re ready for a role where you can make your mark and be rewarded for doing well – I’d love to hear from you.