Sales Operations Leader

Cummins Inc.; England; On-site; GBP 70,000 - 110,000; Full time

Job summary

Cummins Inc. in the UK & Ireland aftermarket segment seeks a high-impact Lead to inspire and direct a top-performing Business Development Representative team. You will drive growth through data-informed strategies, Salesforce insights, and cross-functional collaboration with Sales, Marketing, Supply Chain and Finance.

You will own coaching, succession planning, and KPI accountability while ensuring customer satisfaction, revenue growth, and operational excellence across multiple market segments.

Qualifications

• Strong leadership to build and sustain a high-performing team.
• Commercial and analytical skills to translate data into growth.
• Excellent stakeholder management with cross-functional partners.

Responsibilities

• Lead and inspire a high-performing BDR team across UK & Ireland aftermarket.
• Identify growth opportunities and develop sales strategies to grow market share.
• Enhance customer experience by resolving inquiries and exceeding expectations.
• Leverage Salesforce insights to monitor performance and drive decisions.
• Collaborate with Sales, Marketing, Supply Chain, Finance and Aftermarket teams to align strategies.
• Build strategic customer relationships and convert opportunities into growth.
• Drive process improvements and KPI ownership while supporting SAP implementations.
• Develop future sales capability through coaching, mentoring and succession planning.

Skills

People leadership

Commercial and analytical acumen

Customer and stakeholder management

Operational focus

Coaching and mentoring

Education

Bachelor’s degree in Sales or Marketing

MBA preferred

Tools

Salesforce

CRM systems

SAP implementation

Job description

• Lead and inspire a high-performing Business Development Representative team, creating a culture of accountability, collaboration, and continuous development while ensuring alignment with business priorities and growth objectives across the UK & Ireland aftermarket business.
• Drive profitable aftermarket parts growth by identifying new business opportunities, expanding market share, and developing sales strategies that strengthen customer retention and increase revenue across multiple market segments.
• Enhance the customer experience by ensuring customer enquiries are managed efficiently, issues are resolved proactively, and customer expectations are consistently exceeded to build long-term loyalty and trust.
• Leverage business analytics and Salesforce insights to monitor sales performance, identify trends, uncover growth opportunities, and make data-driven decisions that improve commercial outcomes.
• Partner with cross-functional stakeholders including Business Development Leaders, Customer Support, Marketing, Supply Chain, Finance, and Aftermarket teams to align strategies, improve processes, and deliver business objectives.
• Build and strengthen strategic customer relationships through regular engagement with key accounts and prospective customers, identifying customer needs and converting opportunities into sustainable business growth.
• Champion operational excellence and business transformation, driving process improvements, KPI ownership, CRM adoption, and supporting initiatives such as SAP implementation to improve efficiency and sales effectiveness.
• Develop future sales capability through coaching, mentoring, succession planning, and talent development, ensuring the team is equipped to meet evolving customer needs and support long-term business success.

To be successful in this role you will need the following:

• Strong people leadership and coaching skills to develop, motivate, and retain a high-performing Business Development Representative team while driving accountability, engagement, and continuous improvement.
• Commercial and analytical acumen to interpret sales data, leverage Salesforce insights, identify growth opportunities, and translate market trends into effective sales and business strategies.
• Excellent customer and stakeholder management skills to build trusted relationships with key customers and collaborate effectively with Business Development Leaders and cross-functional teams to deliver business objectives.
• A results-oriented mindset with strong operational focus to manage day-to-day sales activities, drive process improvements, lead business transformation initiatives, and consistently achieve customer satisfaction, sales growth, and operational performance targets. University or college degree in the field of Sales or Marketing with an MBA preferred, or an acceptable combination of education and experience.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Significant level of relevant work experience required. Experience as a sales representative and other sales support function desirable. Experience in strategy, management/budget holding, product, technical roles, and/or CRM systems and tools is beneficial.