Sales Operations Leader

Cummins Inc.; Wellingborough; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Cummins Inc. in the United Kingdom seeks a Sales Operations Leader to drive the UK Parts aftermarket business from Wellingborough. You will lead a high-performing BDR team, develop sales strategies, and leverage Salesforce insights to grow revenue while enhancing customer experience.

The role requires strong leadership, analytical acumen, and collaboration with cross-functional partners. This on-site position offers opportunities to shape demand generation, CRM adoption, and SAP initiatives

Qualifications

• Leadership of a high-performing Sales/BDR team with coaching and development.
• Strong commercial and analytical acumen to turn data into sales strategies.
• Proven track record in driving revenue growth and customer relationships.
• Experience with Salesforce and SAP implementations.

Responsibilities

• Lead and inspire a high-performing BDR team, aligning with UK & Ireland aftermarket priorities.
• Drive profitable aftermarket parts growth across market segments by identifying opportunities.
• Enhance customer experience by managing inquiries, resolving issues, and exceeding expectations.
• Leverage Salesforce insights to monitor performance and drive data-driven decisions.
• Partner with cross-functional teams to align strategies and improve processes.
• Strengthen strategic relationships with key accounts and convert opportunities into growth.
• Champion operational excellence and CRM adoption, supporting SAP projects.
• Develop future sales capability through coaching and succession planning.

Skills

People leadership

Sales analytics

CRM systems

Cross-functional collaboration

Strategic thinking

Education

MBA

Sales/Marketing degree

Tools

Salesforce

SAP

Job description

We are looking for a talented Sales Operations Leader to join our team specializing in Sales for our Parts WEL UK Department in Wellingborough, United Kingdom.

This role might require up to 25% of domestic travel.

In this role, you will make an impact in the following ways:

• Lead and inspire a high-performing Business Development Representative team, creating a culture of accountability, collaboration, and continuous development while ensuring alignment with business priorities and growth objectives across the UK & Ireland aftermarket business.

• Drive profitable aftermarket parts growth by identifying new business opportunities, expanding market share, and developing sales strategies that strengthen customer retention and increase revenue across multiple market segments.

• Enhance the customer experience by ensuring customer enquiries are managed efficiently, issues are resolved proactively, and customer expectations are consistently exceeded to build long-term loyalty and trust.

• Leverage business analytics and Salesforce insights to monitor sales performance, identify trends, uncover growth opportunities, and make data-driven decisions that improve commercial outcomes.

• Partner with cross-functional stakeholders including Business Development Leaders, Customer Support, Marketing, Supply Chain, Finance, and Aftermarket teams to align strategies, improve processes, and deliver business objectives.

• Build and strengthen strategic customer relationships through regular engagement with key accounts and prospective customers, identifying customer needs and converting opportunities into sustainable business growth.

• Champion operational excellence and business transformation, driving process improvements, KPI ownership, CRM adoption, and supporting initiatives such as SAP implementation to improve efficiency and sales effectiveness.

• Develop future sales capability through coaching, mentoring, succession planning, and talent development, ensuring the team is equipped to meet evolving customer needs and support long-term business success.

To be successful in this role you will need the following:

• Strong people leadership and coaching skills to develop, motivate, and retain a high-performing Business Development Representative team while driving accountability, engagement, and continuous improvement.

• Commercial and analytical acumen to interpret sales data, leverage Salesforce insights, identify growth opportunities, and translate market trends into effective sales and business strategies.

• Excellent customer and stakeholder management skills to build trusted relationships with key customers and collaborate effectively with Business Development Leaders and cross-functional teams to deliver business objectives.

• A results-oriented mindset with strong operational focus to manage day-to-day sales activities, drive process improvements, lead business transformation initiatives, and consistently achieve customer satisfaction, sales growth, and operational performance targets.

Education/ Experience:

• University or college degree in the field of Sales or Marketing with an MBA preferred, or an acceptable combination of education and experience.

• This position may require licensing for compliance with export controls or sanctions regulations.

• Significant level of relevant work experience required. Experience as a sales representative and other sales support function desirable. Experience in strategy, management/budget holding, product, technical roles, and/or CRM systems and tools is beneficial.

Job Sales

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2437794

Relocation Package No

100% On-Site No