Sales Operations & CRM Lead

Global Commissioning; Whitstable; On-site; GBP 50,000 - 80,000; Full time

Job summary

GCV Group is expanding its commercial operations and seeks a Sales Operations Manager to own the Zoho CRM and underpin the day-to-day sales engine across multiple teams and regions. You will ensure opportunities are managed, actions tracked, and leadership has reliable information and dashboards.

The role is not primarily a direct sales position but a pivotal operational partner to senior leaders and the Bid Manager.

Qualifications

• Experience in sales operations, CRM management or a similar role.
• Strong organisational skills with exceptional attention to detail.
• Confidence working with senior stakeholders and constructively challenging where needed.

Responsibilities

• Own the day-to-day management and continued development of Zoho CRM.
• Coordinate sales and business development activity across multiple teams, business units and regions.
• Support senior leaders in progressing commercial opportunities effectively.
• Maintain accurate client, contact, project and opportunity information.
• Produce high-quality commercial reporting, dashboards and management information.
• Provide CRM guidance, support and training across the organisation.

Skills

CRM management

Excel skills

Reporting dashboards

Stakeholder management

Tools

Zoho CRM

Job description

GCV Group is expanding its commercial operations and seeks a Sales Operations Manager to own the Zoho CRM and underpin the day-to-day sales engine across multiple teams and regions. You will ensure opportunities are managed, actions tracked, and leadership has reliable information and dashboards.

The role is not primarily a direct sales position but a pivotal operational partner to senior leaders and the Bid Manager.