Sales Operations Coordinator/Office Manager

INFiLED; Crawley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the display technology sector is seeking a Sales Operations Coordinator/Office Manager. This role involves managing sales operations and office management tasks to enhance efficiency and effectiveness. Ideal candidates will have a background in business administration or sales, strong communication skills, and experience with CRM systems. The position offers a generous salary and benefits including a pension plan and annual leave.

Benefits

Generous base salary + bonus scheme based on KPIs

Pension plan

25 days annual holiday + UK bank holidays

Qualifications

• 2-4 years of experience in administrative or sales operations roles.
• Fluent English with outstanding written and verbal communication skills.

Responsibilities

• Manage day-to-day operations of the UK sales team.
• Assist the sales team with scheduling, travel coordination, and expense management.
• Oversee daily office operations and supply inventory.

Skills

Communication

Analytical Skills

Organizational Skills

Problem Solving

Time Management

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Sales

Bachelor’s degree in Marketing

Tools

Salesforce

HubSpot

Microsoft Office Suite

Job description

Full Job Description

At INFiLED, 'we screen your dreams', but it’s the people #behindthescreens who make it all happen. We’re a team of passionate doers who love turning ideas into reality. If you’re someone who takes the initiative, thrives in a fast-paced environment, and wants to be part of something big, don’t hesitate to apply!

About the role

Location: Must be located within easy commuting distance of the new UK office based in Crawley.

As a Sales Operations Coordinator/Office Manager, you are responsible for managing the day-to-day operations of the UK sales team. This includes handling sales-related administrative tasks, maintaining sales data, generating reports, and ensuring the smooth operation of sales processes. This role is essential for improving sales efficiency and effectiveness by providing accurate data and streamlined processes. As an Office Manager, you’ll be the backbone of our daily operations, ensuring everything runs smoothly and efficiently. From managing schedules and office supplies to coordinating meetings and supporting the team, you’ll play a key role in keeping the workplace organized and productive.

Key Responsibilities

Sales Operations Admin

• Assist the sales team with scheduling, travel coordination, and expense management where appropriate.
• Prepare sales presentations, proposals, and contracts in conjunction with the sales managers when required.
• Act as a liaison between sales, marketing, finance, logistics, and customer service.
• Manage and optimize sales tools to boost productivity.
• Evaluate and recommend new sales administration methodologies.
• Monitor inventory and work with product and procurement teams on restocking.
• Maintain and update customer and sales data in the CRM system, ensuring accuracy.
• Generate regular and ad-hoc sales reports to provide insights into sales performance.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Assist in the preparation of sales forecasts and budgets.
• Streamline sales processes to improve efficiency and productivity.
• Develop and document standard operating procedures (SOPs) for sales operations.
• Implement process improvements based on feedback from the sales team.
• Coordinate and process new sales orders within the CRM system.
• Act as the primary support for all invoice and payment queries and liaise with the finance team.
• Progress all stages of product production with HQ and provide production status reports to clients and the sales team.
• Coordinate all logistical requests from clients, as well as UK stocking, showroom, and demo requests.

Office Manager

• Manage calendars, appointments, and travel arrangements for the team.
• Serve as the first point of contact, handling calls, emails, and inbound inquiries.
• Oversee daily office operations, supply inventory, vendor coordination, and facility upkeep.
• Assist with planning and logistics for company events, meetings, and conferences.
• Track expenses, process invoices, and manage office-related purchases.
• Assist with onboarding, workspace setup, and administrative needs.
• Ensure compliance with workplace safety regulations and emergency protocols.

Desired Skills & Experience

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Fluent English (mandatory) with outstanding written and verbal communication skills.
• 2-4 years of experience in administrative, sales operations, sales support, office management, or similar roles.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools.
• Strong analytical and problem-solving skills.
• Excellent organizational and time-management skills.
• Proficiency in Microsoft Office Suite and other office productivity tools.
• Strong written and verbal communication skills.
• Ability to work autonomously and as part of a team.
• Detail-oriented with a focus on accuracy.
• Ability to multitask and prioritize effectively.
• Customer-focused with a commitment to delivering high-quality support and service.

We offer

• Generous base salary + bonus scheme based on KPIs.
• Pension plan.
• 25 days annual holiday + UK bank holidays.