Pre-Tenancy Administrator Property Management · The Acorn Group Head Office

The Acorn Group; Ashford; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a Pre-Tenancy Administrator to join their dynamic team. This full-time position offers a chance to thrive in the property sector, where your organizational skills and attention to detail will shine. You will be the vital link between landlords, tenants, and service providers, ensuring smooth pre-tenancy processes. With a strong emphasis on career growth and professional development, this role promises not only a rewarding career but also a supportive team environment. If you're proactive and passionate about delivering exceptional customer service, this opportunity is perfect for you.

Benefits

Generous holiday allowance

Structured training & support

Excellent parental leave

Access to virtual GP 24/7

Mental health support

Retail discounts

Qualifications

• At least one year of experience in an administration role.
• Excellent verbal and written communication skills.

Responsibilities

• Liaising with landlords, tenants, and service providers.
• Preparing and arranging signing of tenancy agreements.
• Monitoring the referencing process and general administration.

Skills

Administration experience

Verbal communication

Written communication

Teamwork

Organizational skills

Attention to detail

Proactivity

Job description

Job Title: Pre-Tenancy Administrator

Location: The Acorn Group Head Office - Bromley, Kent

Brand: Acorn

Salary: OTE: up to £35,000.00 per annum

Hours: Monday to Friday from 8:45am to 5:30pm

About The Acorn Group:

Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency. We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by LRG.

Job Summary and Key Responsibilities:

The successful candidate for the position of Pre-Tenancy Administratorwill be a team player with a desire to work within the Property/Estate Agency sector. You will be smart, highly organised with excellent written and verbal communication skills and the ability to deliver an exceptional level of customer service/client fulfilment. The position is permanent and full time and will provide opportunity to the right candidate to progress their career.

Previous experience within the Property sector is beneficial, but not essential.

Duties will include:

• Liaising with landlords, tenants, tradesmen, and service providers.
• Checking and progressing the initial tenancy application.
• Liaising with the lettings team across Acorn’s branch network.
• Arranging and monitoring pre-tenancy works with third party suppliers.
• Arranging rent warranties via warranty provider.
• Liaising with our Inventory department to arrange check-ins.
• Preparing and arranging signing of tenancy agreements.
• Coordinating payment of initial move in monies.
• Monitoring the referencing process.
• Issuing welcome packs to landlords and tenants with tenancy documentation.
• Preparing move-in documentation.
• Updating system with diary chases.
• General administration.

Skills required:

• At least a year’s experience within an administration-based role.
• An excellent communicator both verbal and written.
• Ability to work as part of a Team.
• Highly organised.
• Good attention to detail.
• Proactive.

What we can offer:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits:

• Excellent opportunities for career progression.
• Structed training & support.
• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
• Excellent parental leave & company fertility policy in place.
• Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders.
• Retail discounts.

The Acorn Group as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVS’s or candidate referral from Recruitment agencies, and any such submissions will not be considered.