Sales Operations Coordinator

GBR Simpro Software Ltd; Leeds; On-site; GBP 30,000 - 46,000; Full time

Job summary

GBR Simpro Software Ltd is seeking a Sales Operations Analyst in Leeds to ensure efficient contract administration and smooth order processing. You will liaise with customers and internal teams to handle amendments, renewals, and data migrations, while supporting post-sale handover to implementation and related functions.

The role requires strong organisational skills, detail orientation, and excellent communication, with experience using Salesforce or similar CRM tools.

Qualifications

• 2+ years experience in a similar role.
• Strong organisational skills and attention to detail.
• Ability to adapt to fluctuating priorities in a fast-paced environment.
• Excellent communication skills.
• Experience with Salesforce or similar CRM.

Responsibilities

• Process, update, and maintain customer orders and contract details in internal systems per policy and compliance.
• Facilitate, create and process order amendments; manage ownership transfers, data migrations, renewals.
• Collaborate with internal teams to resolve contract queries, including disputes and negotiations.
• Oversee handover of customers to implementation, bookings and stock teams post-sale; create internal tasks and notes.
• Conduct licence and billing audits, data cleansing, and other ad hoc duties as directed.

Skills

2+ years experience in a similar role

Strong organisational skills

Attention to detail

Adaptability

Excellent communication skills

Salesforce experience

Tools

Salesforce CRM

Job description

Job Context

The Sales Operations Analyst ensures that the processes surrounding participation, variation, execution, compliance, and administration of contracts are carried out efficiently and effectively. They liaise with customers and internal stakeholders to facilitate and process orders, adjustments, amendments, payments, terminations, negotiations, and other generalised requests to support the cross‑functional collaboration of the broader Simpro Group teams.

What You’ll Do

Process, update, and maintain customer orders and contract details within internal systems in line with strict policy, procedure and compliance Field, facilitate, create & process order amendments Manage general enquiries & subsequent orders related to ownership transfers, data migrations, contract renegotiation & renewals Work with other internal teams to manage and resolve contract queries, including disputes and negotiations. Effectively manage the handover of customers to implementation, bookings and stock teams post-sale, including creating any internal jobs, work orders, follow‑up tasks, or notes. Other regular ad hoc duties (such as licence & billing audits, allowances, corrections, and data cleansing), as delegated by the Head of Department or other leaders from the Finance or Revenue Operations teams. Responsible for checking the financial health of new customers in line with agreed CV levels. Manage all incoming commercial enquiries, track interactions and maintain accurate and current customer records in the CRM.

What You’ll Bring

• 2+ years experience in a similar role
• High degree of organisation and initiative and a sharp eye for detail
• Demonstrated ability to adapt to fluctuating and changing priorities and procedures in a fast‑paced and dynamic environment
• Exceptional communication skills
• Proficiency/experience with Salesforce or similar CRM tools

Our Core Values

• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best‑of‑class onboarding program and supportive team environments.

This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer‑centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth‑minded, constantly learning and evolving. And most of all, we celebrate our successes together!

Simpro Group provides best‑in‑class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry‑leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth‑minded trade and field service businesses, while ClockShark specializes in time‑tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data‑driven insights to fuel decision‑making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.