Sales & Operations Coordinator

Universal Business Team; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company pension scheme

On-site parking

Easy access to public transport

Lunch provisions

Recognition and reward initiatives

Friendly, close‑knit office

Genuine long-term progression

Job summary

Universal Business Team is recruiting a Sales & Operations Coordinator to support a high-performing Key Account Manager and ensure customers receive an outstanding, seamless service. The role is busy, fast-paced and requires strong organisation and clear communication to keep multiple priorities on track.

You will coordinate between customers, engineers and suppliers, manage orders, service workflows and documentation, and contribute to an excellent customer experience.

Qualifications

• Experience in a sales support, operations or coordination role.
• Strong organisational and planning skills.
• Excellent communication skills, both written and verbal.
• Calm, solution-focused approach in a fast-paced environment.
• High attention to detail and strong follow-through.
• Confidence dealing with customers, suppliers and engineers.
• Good IT skills, including Word, Excel and Outlook.
• Knowledge of London and the South East (advantageous).
• A proactive, team-oriented mindset.

Responsibilities

• Processing customer orders and managing service workflows.
• Coordinating service, remedial and emergency call-outs.
• Raising purchase orders in line with agreed schedules and supplier quotations.
• Booking site visits and liaising with customers, suppliers and engineers.
• Monitoring job progress to ensure service level agreements are met.
• Reviewing completed paperwork and escalating any discrepancies.
• Acting as a primary point of contact for customer service enquiries.
• Managing inbound calls, emails and job status updates.
• Proactively reviewing upcoming work schedules and future demand.
• Supporting the Key Account Manager by removing administrative burden.
• Issuing completion certificates, permits and documentation to clients.
• Providing general administrative support to ensure smooth office operations.

Skills

Sales support

Operations coordination

Organisational skills

Communication skills

Calm, solution-focused

Attention to detail

Customer, supplier & engineer liaison

IT skills (Word, Excel, Outlook)

London & South East knowledge

Team-oriented mindset

Tools

Word

Excel

Outlook

Job description

Salary: £30,000 – £35,000 per annum (negotiable, depending on experience)
Hours: Monday to Friday, 7.30am – 4.30pm
Benefits include:

Company pension scheme

On-site parking

Easy access to public transport

Lunch provisions

Recognition and reward initiatives

Friendly, close‑knit office environment

Genuine long-term progression opportunities within a growing business

The Opportunity

We’re recruiting on behalf of a fast-growing, service‑led organisation that has seen significant expansion over recent years and continues to invest in its people and operations. As part of this growth, our client is creating a brand-new Sales & Operations Coordinator role to support a high-performing Key Account Manager and ensure customers receive an outstanding, seamless service.

This is a busy, fast-paced role where priorities can shift quickly. It will suit someone who enjoys juggling multiple tasks, thrives on organisation, and takes real pride in delivering an exceptional customer experience.

The Role

Working closely with the Key Account Manager, you’ll become a central point of coordination between customers, engineers and suppliers, taking ownership of day-to-day operational and administrative activity so sales and service delivery run smoothly.

Key responsibilities include:

• Processing customer orders and managing service workflows
• Coordinating service, remedial and emergency call-outs
• Raising purchase orders in line with agreed schedules and supplier quotations
• Booking site visits and liaising with customers, suppliers and engineers
• Monitoring job progress to ensure service level agreements are met
• Reviewing completed paperwork and escalating any discrepancies
• Acting as a primary point of contact for customer service enquiries
• Managing inbound calls, emails and job status updates
• Proactively reviewing upcoming work schedules and future demand
• Supporting the Key Account Manager by removing administrative burden
• Issuing completion certificates, permits and documentation to clients
• Providing general administrative support to ensure smooth office operations

About You

Our client is looking for a sharp, organised and people-focused coordinator who can confidently manage multiple priorities and communicate effectively at all levels.

You’ll ideally bring:

• Experience in a sales support, operations or coordination role
• Strong organisational and planning skills
• Excellent communication skills, both written and verbal
• A calm, solution-focused approach in a fast-paced environment
• High attention to detail and strong follow‑through
• Confidence dealing with customers, suppliers and engineers
• Good IT skills, including Word, Excel and Outlook
• Knowledge of London and the South East (advantageous)
• A proactive, team-oriented mindset

Emotional intelligence, professionalism and the ability to build rapport will be key to success in this role.

Why Apply?

This is a fantastic opportunity to join a growing, stable business where people genuinely matter. You’ll be trusted, supported and given the space to develop, with clear opportunity to progress as the organisation continues to expand.

If you’re looking for a varied role that blends sales support, operations and customer coordination, we’d love to hear from you.