Sales Operations & Conversation Intelligence Analyst

Optimizely; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Optimizely is seeking a Sales Operations Analyst, Conversation Intelligence to join our GTM Operations team. Every day, Optimizely generates thousands of recorded customer conversations and builds insights to inform win/loss, churn, and growth.

This role owns how data is captured, structured, and turned into decisions across revenue, starting with seller performance and deal health. You will connect Sales, Customer Success, Onboarding, Enablement, Marketing, Product, and Ops/Analytics to create

Qualifications

• 2+ years in Sales/Revenue Operations, ideally in SaaS.
• Experience with conversation intelligence platforms.
• Ability to turn data into actionable metrics.

Responsibilities

• Own the conversation data foundation and taxonomy.
• Integrate transcript insights into deal milestones and forecast.
• Build scorecards to measure sales methodology on live calls.
• Operationalize CI across onboarding, risk, renewals.
• Maintain AI prompt frameworks and Opal platform knowledge.

Skills

Sales operations

Conversation intelligence

Data analysis

Cross-functional collaboration

Salesforce

Education

Bachelor's degree in related field

Tools

Zoom Revenue Accelerator

Gong

Clari

Chorus

CRM tooling

Job description

Optimizely is seeking a Sales Operations Analyst, Conversation Intelligence to join our GTM Operations team. Every day, Optimizely generates thousands of recorded customer conversations and builds insights to inform win/loss, churn, and growth.

This role owns how data is captured, structured, and turned into decisions across revenue, starting with seller performance and deal health. You will connect Sales, Customer Success, Onboarding, Enablement, Marketing, Product, and Ops/Analytics to create