Sales Ops & Conversation Intelligence Analyst

Optimizely; City of Westminster; On-site; GBP 65,000 - 90,000; Full time

Job summary

Optimizely is seeking a Sales Operations Analyst, Conversation Intelligence to join our GTM Operations team in Westminster. You’ll own how conversational data is captured, structured and turned into decisions across Revenue, starting with seller performance and deal health.

This is a build role connecting Sales, CS, Onboarding & Services, Enablement, Marketing, Product and Analytics. You will shape CI workflows, taxonomy, and AI-driven insights to improve forecast accuracy and drive expansions,

Qualifications

• 2+ years in Sales Operations, Revenue Operations, or GTM process strategy at SaaS.
• Hands-on with conversation intelligence platforms and AI tools.
• Ability to structure unstructured conversational data.

Responsibilities

• Build conversation data foundation and ZRA strategy across Sales, CS, and Onboarding.
• Integrate transcript insights into deal milestones and audit with Salesforce.
• Create scorecards to measure live-call methodology and coaching insights.
• Scale win/loss program to identify cycle friction.
• Operationalize CI across adoption, onboarding, renewals, and risk indicators.
• Define early risk signals to feed health scores for CS and alerts.
• Surface cross-sell opportunities and provide competitive insights to stakeholders.
• Maintain AI prompt frameworks and knowledge of the Opal platform.

Skills

2+ years experience in Sales/Revenue/G

Conversation intelligence tools

Analytical acumen

Taxonomy & data structuring

Cross-functional delivery

Salesforce knowledge

Education

Bachelor’s degree

Tools

Zoom Revenue Accelerator

Gong

Clari

Chorus

Salesforce

Job description

Optimizely is seeking a Sales Operations Analyst, Conversation Intelligence to join our GTM Operations team in Westminster. You’ll own how conversational data is captured, structured and turned into decisions across Revenue, starting with seller performance and deal health.

This is a build role connecting Sales, CS, Onboarding & Services, Enablement, Marketing, Product and Analytics. You will shape CI workflows, taxonomy, and AI-driven insights to improve forecast accuracy and drive expansions,