Junior Sales Ops Analyst - Conversation Intelligence

Optimizely

Whitehall

On-site

GBP 60,000 - 90,000

Full time

5 days ago

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Job summary

Optimizely is seeking a Sales Operations Analyst, Conversation Intelligence to join our GTM Operations team in the United Kingdom. You will own how conversation data is captured, structured and turned into decisions across the revenue organization - starting with seller performance and deal health, and extending across the full customer lifecycle.

This is a build role, not a reporting role. You will be the connective tissue between Sales, Customer Success, Onboarding & Services, Enablement,

Qualifications

2+ years of experience in Sales Operations, Revenue Operations, or GTM Process Strategy, ideally at a SaaS company.
Analytical acumen: comfortable turning qualitative conversational data and AI outputs into clear, actionable metrics for leadership.
Taxonomy and data structuring instinct: able to impose consistent structure on unstructured data.
Cross-functional delivery: experience running programs that span Sales, CS and other functions.
Experience with Salesforce or a comparable enterprise CRM, Bachelor's degree or related educational degree or certificates.

Responsibilities

Own the conversation data foundation and taxonomy for CI strategy and routing across Sales, CS and Onboarding.
Integrate transcript insights into key deal milestones and audit deal stages and forecast accuracy.
Define early risk indicators and health signals to inform CS, onboarding, and renewals.
Provide evidence on competitors, objections, and discount triggers to PMM, Deal Desk, and Finance; deliver product and ICP/messaging feedback.
Build, test, and maintain AI prompt frameworks and optimize the CI tech stack across platforms.