Sales Operations Assistant

Soane Britain; Leicester; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Soane Britain, based in Leicester, is seeking an entry-level administrator for the Client Services team. The role focuses on processing proforma invoices, managing the full order-to-delivery cycle, and delivering exceptional customer service to build strong client relationships.

You will collaborate with internal departments in a fast-paced environment, ensuring accuracy and the ability to multi-task. Excellent communication skills, attention to detail, and a proactive mindset are essential.

Qualifications

• Entry-level administrative experience preferred.
• Proficiency with Microsoft Office suite.
• Excellent written and verbal communication skills.
• Highly organised and detail-orientated, able to multi-task.

Responsibilities

• Raise proforma invoices accurately and in a timely manner.
• Manage client orders and communicate updates to Associates.
• Respond to customer inquiries by phone and email (samples, pricing, stock).
• Assist with additional duties as required.

Skills

Attention to detail

Multi-tasking

Written and verbal communication

Tools

Microsoft Office

Zendesk

Job description

We are seeking applicants for an administrative role in our fast-paced Client Services team, based in Leicester. The successful candidate will have a desire to grow professionally, demonstrate a key eye for detail and have the ability to multi-task, whilst working with internal departments, to provide a seamless positive client experience.

Company Overview

With an uncompromising commitment to British manufacturing, Soane Britain's mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high quality materials and superb workmanship toensure our designs endure for generations. Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London andNew York. For more information, please visit www.soane.com or join our social media platforms Pinterest and Instagram.

Purpose of the Position

To provide full administrative support to the Client Services team and Client Development team. This is an entry level position within the Client Services team, with the opportunity to progress your career with gained experience withinthe workplace. The focus of your role is to process proforma invoices in a timely manner, and to manage the whole process from order through to delivery whilst providing exceptional customer service. Using your Trusted Advisor skills will ensure the execution of a seamless client experience whilst maintaining client relationships. Working in a fast-paced environment, accuracy and the ability to multi-task will be key. You will have a strong attention to detail and excellent communication skills both written and verbally.

Duties and Responsibilities

• Raising proforma invoices and reserves accurately and in a timely manner
• Manage client orders, working with your Associates, communicate any updates using your Trusted Advisor skills
• Responding to customer enquiries over the phone and via email including sample requests, pricing and stock, simple aftercares
• Assist with any other duties as required

Qualifications for the Position

• Office based administrative experience
• Competent using Microsoft packages
• Excellent written and verbal communication skills
• Highly organised and detail-orientated
• Can demonstrate the ability to multi-task
• ZenDesk and relevant industry experience advantageous

Working hours: Monday to Thursday8:30 AM to 5 PM, Friday 9:30AM to 5PM