Sales & Operations Administrator - Grow with a Dynamic SME

Siddall & Hilton Products Ltd; Brighouse; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Salary range £27,600–£31,000

34 days’ paid leave

Pension scheme

Life assurance

Volunteer day

Employee support

Discounts

Financial coaching

Cycle to work

On-site parking

EV charging

Modern office

Career progression

Job summary

Siddall & Hilton Products Ltd in Brighouse is seeking a Sales and Operations Administrator to be at the centre of our commercial operation, coordinating customers, production, transport and sales to ensure orders reach customers on time.

Reporting to the Sales Office Manager, you’ll keep customer orders moving, support growth, and work across a busy SME environment where you’ll gain broad experience, contribute beyond a narrow remit and develop in the role.

Qualifications

• 1-3 years’ experience in an administrative or office-based role.
• Ideally experience of an SME - broad role close to decisions and willingness to cover across duties.
• Strong organisational skills and accurate attention to detail.
• Experience of order processing or ERP is welcome; training provided.

Responsibilities

• Be one of the first friendly voices our customers hear, handling enquiries by phone and email with professional, timely responses that build lasting relationships.
• Take ownership of customer orders through our ERP system, from checking pricing to processing amendments and keeping orders moving.
• Make sure Planning and Production know what customers need, and help resolve any issues affecting delivery.
• Liaise with delivery partners to ensure on-time delivery and keep customers updated.
• Maintain reliable records and produce reports that keep the operation running smoothly.
• Collaborate across teams, supporting colleagues during busy periods.
• Spot opportunities to improve processes using digital and AI tools.

Skills

Customer relations

Organisation

Communication

Team collaboration

Problem solving

Education

GCSEs including English and Maths

Tools

ERP system

Microsoft Excel

Microsoft Word

Job description

Siddall & Hilton Products Ltd in Brighouse is seeking a Sales and Operations Administrator to be at the centre of our commercial operation, coordinating customers, production, transport and sales to ensure orders reach customers on time.

Reporting to the Sales Office Manager, you’ll keep customer orders moving, support growth, and work across a busy SME environment where you’ll gain broad experience, contribute beyond a narrow remit and develop in the role.