Sales & Operations Admin — Dynamic SME Role with Impact

Siddall & Hilton; Brighouse; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

34 days' paid leave (incl. bank hols)

Pension scheme

Life assurance

Employee volunteering day

On-site parking

EV charging points

Job summary

Siddall & Hilton in Brighouse is seeking a Sales and Operations Administrator to join our commercial operations. You will work with customers, production, transport and sales to ensure orders reach customers on time.

Reporting to the Sales Office Manager, you’ll help keep customer orders moving and support ongoing growth. This role offers a busy, friendly office environment with real variety and room to grow into the role.

Qualifications

• 1–3 years’ experience in an administrative or office-based role.
• Strong organisational skills and attention to detail.
• Confident telephone manner and clear communication across departments.
• Experience with order processing or ERP systems is welcomed.
• Proficient in Microsoft Excel and Word.
• Flexible, adaptable and willing to take on a broad range of duties.
• Self-motivated with ability to work on own initiative.
• Team-focused and collaborative across the business.

Responsibilities

• Be the first friendly voice customers hear, handling enquiries by phone and email with timely responses.
• Take ownership of customer orders through our ERP system, checking pricing/specs and processing amendments.
• Ensure Planning and Production know customer needs and help resolve delivery issues.
• Coordinate with delivery partners to keep customers updated and on-time.
• Maintain reliable records and generate reports to keep operations running smoothly.
• Collaborate across departments and support colleagues during busy periods.
• Identify opportunities to streamline processes and leverage digital/AI tools to work smarter.

Education

GCSEs (or equivalent) including English and Maths

Tools

ERP system

Job description

Siddall & Hilton in Brighouse is seeking a Sales and Operations Administrator to join our commercial operations. You will work with customers, production, transport and sales to ensure orders reach customers on time.

Reporting to the Sales Office Manager, you’ll help keep customer orders moving and support ongoing growth. This role offers a busy, friendly office environment with real variety and room to grow into the role.