Sales Operation Data Analyst

GCS; City Of London; Remote; GBP 42,000 - 64,000; Full time

Job summary

GCS is seeking a highly organised Sales Operations & Data Analyst to support a fast-paced commercial team within Payments and Financial Services. This role focuses on keeping CRM data clean, supporting contract workflows, and delivering operational reports to drive revenue decisions.

You will collaborate with Sales, Marketing, Product, Legal and Finance, performing data analysis, building dashboards, and enhancing processes with a proactive, independent mindset in a remote-first setting.

Qualifications

• 3+ years in Sales Operations or Revenue Operations or similar.

Responsibilities

• Maintain Salesforce data integrity across accounts, contacts, contracts and reporting structures.
• Analyze data using Excel/Google Sheets, build dashboards with Pivot Tables, VLOOKUP/XLOOKUP.
• Support contract requests and procurement workflows through business systems and approvals.
• Produce operational reports on sales performance, merchant volumes, pipeline activity and key metrics.
• Coordinate with stakeholders across Sales, Marketing, Product Strategy, Legal, Finance and Compliance.
• Assist in UAT, process improvements and operational initiatives.
• Develop and maintain knowledge libraries, onboarding materials, process documentation and training resources.
• Ensure audit readiness through accurate record keeping and documentation.
• Utilize AI productivity tools to improve operational efficiency.

Skills

Salesforce CRM

Excel

Google Sheets

Data Analysis

Reporting & Dashboards

Stakeholder Management

CRM Administration

Cross-functional Coordination

AI Productivity Tools

Contract/Procurement Support

Tools

Tableau

Snowflake

Oracle

Zip

Job description

Sales Operations & Data Analyst (Payments)

Location: Remote (London)

Duration: 12-Month Contract

About the Role

Our client is seeking a highly organised and analytical Sales Operations & Data Analyst to support a fast-paced commercial team within the Payments and Financial Services sector. This position is ideal for professionals with experience in Sales Operations, Revenue Operations, Commercial Operations, CRM Administration, or Business Operations who enjoy combining data analysis, process improvement, stakeholder management, and operational support.

You will play a critical role in ensuring smooth commercial operations by maintaining CRM data quality, supporting contract workflows, delivering operational reporting, and partnering with cross-functional teams across Sales, Marketing, Product, Legal, and Finance.

Key Responsibilities

• Maintain and improve Salesforce CRM data integrity, including accounts, contacts, contracts, and reporting structures.
• Perform data analysis using Excel and Google Sheets, leveraging Pivot Tables, VLOOKUPs/XLOOKUPs, dashboards, and reporting tools.
• Support contract request and procurement workflows through business systems and approval processes.
• Produce operational reports and analyse sales performance, merchant volumes, pipeline activity, and key business metrics.
• Coordinate with stakeholders across Sales, Marketing, Product Strategy, Legal, Finance, and Compliance teams.
• Assist in user acceptance testing (UAT), process enhancements, and operational improvement initiatives.
• Develop and maintain knowledge libraries, onboarding materials, process documentation, and training resources.
• Ensure compliance and audit readiness through accurate record keeping and documentation management.
• Utilise AI productivity tools such as ChatGPT, Claude, Gemini, or similar technologies to improve operational efficiency.

Required Experience

• 3+ years' experience within Sales Operations, Revenue Operations, Commercial Operations, Business Operations, or Sales Support.
• Strong hands-on experience with Salesforce CRM.
• Advanced Microsoft Excel and Google Sheets skills, including:
  • Pivot Tables
  • VLOOKUP/XLOOKUP
  • Data Analysis
  • Reporting & Dashboards
• Experience supporting contract, procurement, or vendor-management processes.
• Strong stakeholder management and cross-functional coordination skills.
• Proven ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with tools such as Tableau, Snowflake, Oracle, Zip, or similar platforms is highly desirable.
• Familiarity with AI-powered productivity tools is advantageous.

Preferred Industry Background

We are particularly interested in candidates with experience in:

• Payments
• Payment Networks
• FinTech
• Merchant Services
• Banking
• Card Services
• Financial Services
• Digital Payments

Candidates with recent experience working for card payment networks, merchant acquirers, payment processors, or leading fintech payment organisations such as Visa, Mastercard, American Express, Discover, Worldpay, Fiserv, FIS, Global Payments, Stripe, Adyen, and PayPal will be strongly preferred.