Sales Office Supervisor - Lead Customer Service & KPIs

JR Personnel; Leicester Forest East; On-site; GBP 28,000 - 30,000; Full time

Job summary

JR Personnel is seeking an experienced Office Supervisor for a fixed-term contract starting in November in Leicester. You will lead the internal sales and customer service teams, ensuring KPI targets are met and service levels remain high. A strong customer-focused mindset and proactive attitude are essential.

The role offers a salary of £28,000–£30,000 per year, with Monday–Friday, 8:30am–5:00pm hours. Full UK driving licence required, and applicants should possess excellent English

Qualifications

• Supervisory experience is essential.
• Full UK Driving licence.
• Excellent written and spoken English.
• Strong IT skills and analytical/problem-solving abilities.

Responsibilities

• Train, motivate, and manage the internal sales and customer service teams.
• Ensure product knowledge and pricing are up to date.
• Report on credits and investigate discrepancies.
• Monitor KPI targets for orders and emails; maintain service levels.
• Monitor stock levels and staff performance; conduct appraisals.
• Handle calls and customer inquiries; perform required administration.

Skills

Supervisory experience

Customer service

Internal sales

Strong IT skills

Excellent communication

Proactive and results driven

Tools

In-house systems

Job description

JR Personnel is seeking an experienced Office Supervisor for a fixed-term contract starting in November in Leicester. You will lead the internal sales and customer service teams, ensuring KPI targets are met and service levels remain high. A strong customer-focused mindset and proactive attitude are essential.

The role offers a salary of £28,000–£30,000 per year, with Monday–Friday, 8:30am–5:00pm hours. Full UK driving licence required, and applicants should possess excellent English