Sales Office Supervisor

JR Personnel; Leicester Forest East; Vor Ort; GBP 28.000 - 30.000; Vollzeit

Zusammenfassung

JR Personnel is seeking an experienced Office Supervisor for a fixed-term contract starting in November in Leicester. You will lead the internal sales and customer service teams, ensuring KPI targets are met and service levels remain high. A strong customer-focused mindset and proactive attitude are essential.

The role offers a salary of £28,000–£30,000 per year, with Monday–Friday, 8:30am–5:00pm hours. Full UK driving licence required, and applicants should possess excellent English

Qualifikationen

• Supervisory experience is essential.
• Full UK Driving licence.
• Excellent written and spoken English.
• Strong IT skills and analytical/problem-solving abilities.

Aufgaben

• Train, motivate, and manage the internal sales and customer service teams.
• Ensure product knowledge and pricing are up to date.
• Report on credits and investigate discrepancies.
• Monitor KPI targets for orders and emails; maintain service levels.
• Monitor stock levels and staff performance; conduct appraisals.
• Handle calls and customer inquiries; perform required administration.

Kenntnisse

Supervisory experience

Customer service

Internal sales

Strong IT skills

Excellent communication

Proactive and results driven

Tools

In-house systems

Jobbeschreibung

Role: Sales Office Supervisor

Location: Leicester

Reference: PV11281

Duration: Fixed term Contract Permanent to start in November

Salary: £28,000 - £30,000

Hours: Monday to Friday, 8.30am to 5.00pm

JR Personnel are an employment agency acting on behalf of a client who is looking for an excellent Office Supervisor – this a quick start due to the fact it is a contract role - start date is in November 2026. We are looking for a customer service and internal sales professional who will act as the main driver of the customer service teams – you will be responsible for supervising it and ensuring the monitoring of targets and meeting KPIs with the customer service levels. We are looking for a commercially minded person who excels at building relationships. You must be proactive and results driven and someone who enjoys success.

The Opportunity

Our client is a privately owned company who is renowned for excellence.

Role profile, duties include but are not limited to:

• Train, motivate, appraise and manage the internal sales and customer service teams
• Ensure everyone is updated on product knowledge and pricing
• Report on credits
• Investigate credits
• Ensure KPI targets are hit for both orders and emails
• Monitor stock levels and availability
• Train and monitor staff on all levels of service to keep a high standard at all times
• Monitor sales performance and activity
• Answer calls and deal with customers
• Process all admin required
• Hold appraisals for teams
• Lot of ad hoc tasks

Essential Criteria:

• Supervisory experience
• Full UK Driving licence
• Exceptional people skills and professionalism
• Effective oral and written communication skills in English
• Strong IT skills
• Sound analytical & problem-solving skills
• Experience of in-house systems

Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.