Sales Office Leader: Enquiries, Quotes & Delivery

William Henry Associates; Brierfield; On-site; GBP 32,000 - 42,000; Full time

Job summary

William Henry Associates is recruiting on behalf of a well-established business in the industrial and commercial door sector for an experienced Sales Office Manager to lead its busy sales office.

You will oversee enquiries, quotations and order processing, coach the internal team, and work with senior management to drive profitable sales and ensure a smooth journey from enquiry to delivery and installation.

Qualifications

• Experience as Sales Office Manager or similar role.
• Experience supervising a sales/administration team.
• Experience within a construction/building products environment or engineering supplies.
• Strong understanding of sales administration, quotation preparation and order processing.
• Good commercial awareness, including pricing, gross profit margins and discount management.
• Excellent organisational skills with ability to manage competing priorities and deadlines.
• Strong communication and customer service skills.
• Proficient IT skills including Microsoft Office and Excel; experience with CRM or order processing systems.
• Proactive hands-on management style, leading by example.
• Ability to understand technical product information and coordinate with other departments.

Responsibilities

• Manage daily sales office operations and workload efficiency.
• Lead, motivate and develop the internal sales/admin team through coaching and reviews.
• Oversee customer enquiries by phone, email and online with timely follow-ups.
• Prepare, review and approve quotations with pricing and margins.
• Support sales growth through quotation follow-ups and repeat business.
• Build and maintain relationships with existing customers and handle escalated issues.
• Oversee accurate processing of orders including specifications, pricing and delivery.
• Coordinate with purchasing, operations, contracts, accounts and suppliers.
• Monitor pricing, discounts and gross margins; ensure procedures and approvals are followed.
• Maintain accurate customer records, sales information and reporting systems.
• Identify opportunities to improve processes and customer experience.
• Produce reports on enquiries, quotations, conversion and workload.
• Deputise for senior management when required.

Skills

Sales management

Team leadership

Customer service

Quotations

Order processing

CRM systems

Excel

Communication

Tools

CRM software

Microsoft Office

Job description

William Henry Associates is recruiting on behalf of a well-established business in the industrial and commercial door sector for an experienced Sales Office Manager to lead its busy sales office.

You will oversee enquiries, quotations and order processing, coach the internal team, and work with senior management to drive profitable sales and ensure a smooth journey from enquiry to delivery and installation.