Sales office manager

Adecco; Witham; On-site; GBP 35,000 - 52,000; Full time

Job summary

Adecco is seeking an experienced Sales Office Manager to lead the internal sales team in Witham, Essex. You will oversee quotations, order processing and customer account management, acting as the senior escalation point for queries while driving continuous improvement.

This role suits a confident leader who is commercially aware, highly organized and comfortable in a technical manufacturing environment, with emphasis on quality and on-time delivery.

Qualifications

• Proven experience in a sales office or internal sales leadership role within technical manufacturing, engineering, electronics or distribution.
• Experience managing or supervising a team.
• CRM systems and Microsoft Office, particularly Excel.
• Strong understanding of sales performance measures, quotations and order processing.
• Excellent organisational, communication and workload management skills.
• Strong attention to detail and ability to work independently.
• Commercially minded with focus on customer service.
• Confidence with technical product information, specs, part numbers and compliance documents.
• Experience in quality controlled or regulated manufacturing environments advantageous.
• Awareness of export controls, product traceability or relevant quality standards beneficial.

Responsibilities

• Manage, mentor and develop the Sales Administration team, including workload allocation, training and performance reviews.
• Oversee the quotation and order processing cycle with accuracy and timely responses.
• Review and cost technical enquiries with engineering and external sales teams for suitable quotations.
• Act as senior escalation point for customer queries, pricing discrepancies and delivery issues.
• Maintain and improve sales office procedures for consistency.
• Ensure CRM and ERP data accuracy, pipeline reporting and forecasting.
• Support pricing decisions and margin management with senior management.
• Liaise with procurement, engineering and logistics to meet customer commitments.
• Produce regular sales performance reports on quotations, orders and revenue.
• Support business development through key account management and new opportunities.
• Support customer audits and internal quality reviews as required.
• Recruit and onboard new Sales Coordinators as the team grows.

Skills

Sales leadership

Team supervision

CRM experience

Excel skills

Quotations & orders

Customer service focus

Technical product knowledge

Attention to detail

Regulatory awareness

Tools

CRM systems

Microsoft Office

Excel

Job description

Sales Office Manager

Location: Witham, Essex

Salary: Dependent on experience

Hours: Monday to Friday - Early finish on a Friday

About the Opportunity

An established technical manufacturing business is seeking an experienced Sales Office Manager to lead its internal sales team as the business continues to grow.

Supplying specialist products to customers across manufacturing, engineering and other technical industries, the business places a strong emphasis on product quality, reliable delivery and customer service.

The Role

You will oversee the Sales Coordinator team and manage the daily performance of quotations, order processing and customer account management.

Acting as the senior point of escalation for customer and internal queries, you will ensure the sales office operates efficiently and accurately while supporting team development and continuous improvement.

This role would suit a confident leader who is commercially aware, highly organised and comfortable working within a technical manufacturing environment.

Key Responsibilities

• Manage, mentor and develop the Sales Administration team, including workload allocation, training and performance reviews.
• Oversee the quotation and order processing cycle, ensuring accuracy, timely responses and compliance with customer and contractual requirements.
• Review and cost technical enquiries, working alongside engineering and external sales teams to prepare suitable quotations.
• Act as the senior escalation point for customer queries, pricing discrepancies and delivery issues.
• Maintain and improve sales office procedures to ensure consistent ways of working.
• Oversee the accuracy of CRM and ERP information, including sales records, pipeline reporting and forecasting.
• Support pricing decisions and margin management alongside senior management.
• Liaise with procurement, engineering and logistics teams to ensure customer commitments are met.
• Produce regular sales performance reports covering quotation conversion, outstanding orders and revenue.
• Support business development through key account management and the development of new opportunities.
• Support customer audits and internal quality reviews where required.
• Recruit and onboard new Sales Coordinators as the team grows.

Skills and Experience

• Proven experience in a sales office or internal sales leadership role, ideally within technical manufacturing, engineering, electronic components or distribution.
• Experience managing or supervising a team.
• Practical experience using CRM systems and Microsoft Office, particularly Excel.
• A strong understanding of sales performance measures, quotations and order processing.
• Excellent organisational, communication and workload management skills.
• Strong attention to detail and the ability to work independently.
• A commercially minded approach with a clear focus on customer service.
• Confidence working with technical product information, specifications, part numbers and compliance documents.
• Experience working within a quality controlled or regulated manufacturing environment would be advantageous.
• Awareness of export controls, product traceability or relevant quality standards would be beneficial.

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