Office Coordinator - Glasgow

Rapport Guest Services; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Pension scheme

Wellness programs

Employee Assistance Program

Digital GP services

Learning & development opportunities

WOW Awards

Paid day off

Job summary

Rapport Guest Services in Glasgow is seeking an Office Coordinator to join our client’s office. You will ensure seamless daily operations, create a welcoming atmosphere for guests, and support meetings and events with planning and catering.

You will manage desk bookings and check-in processes while maintaining high standards of service. The role emphasizes strong English communication, a proactive, organised mindset, and a professional demeanor to represent our Fortune Global 500 client’s brand.

Qualifications

• Experience in delivering high-quality guest service.
• Excellent written and spoken English.
• Strong organisational skills and the ability to manage multiple tasks.

Responsibilities

• Creating a welcoming atmosphere for visitors and team members.
• Overseeing daily operations to ensure smooth workflow and cleanliness.
• Assisting with meeting and event logistics, including planning and catering.
• Reporting maintenance and cleaning issues and ensuring timely resolution.
• Supporting clients with the desk booking system and check-in processes.
• Maintaining high standards to exceed customer expectations.
• Participating in training and taking on additional tasks as needed.
• Ensuring compliance with Health and Safety regulations, including Fire Warden duties.

Skills

Guest service

English communication

Organisation

Event logistics

Health & safety

VIP stakeholder interactions

Team collaboration

Tools

Desk booking system

Job description

Join our dynamic Rapport team as an Office Coordinator at our client’s Glasgow office! You will play a vital role in supporting a Fortune Global 500 company, where innovation and excellence thrive every day.

You will be a key player in ensuring the office operates seamlessly and efficiently. Your knack for building instant connections with guests and creating unforgettable experiences will be essential to our team’s success. If you’re ready to make a positive impact and help create a vibrant office atmosphere, we can’t wait to hear from you!

Contract type: Full-time, Permanent

Hours: 40 per week (Monday-Friday, 8 AM - 5 PM, with flexibility as per business needs)

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Creating a welcoming atmosphere for visitors and team members
• Overseeing the daily operations to ensure smooth workflow and cleanliness
• Assisting with meeting and event logistics, including planning and catering
• Reporting maintenance and cleaning issues, ensuring timely resolution
• Supporting clients with the desk booking system and check-in processes
• Maintaining high standards to consistently exceed customer expectations
• Participating in training opportunities and address additional tasks as needed
• Ensuring compliance with Health and Safety regulations, including Fire Warden duties

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Possess a vibrant personality that fosters strong connections with stakeholders, including VIPs
• Communicate effectively in English, showcasing exceptional verbal and written skills
• Embrace innovation and adaptability, demonstrating a proactive and organised mindset
• Uphold professionalism with a courteous approach, serving as a role model for others
• Exhibit impressive personal presentation and strong interpersonal abilities
• Show a genuine passion for delivering outstanding guest service in every interaction
• Ideally, bring previous customer service experience from luxury hotels, premium airlines, or corporate settings

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.