Sales Office Administrator

DFS Furniture PLC; Doncaster; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a proactive and organized individual for a vital support role. This flexible hybrid position allows you to work 3 days in the office and 2 days from home, bridging the gap between customers, suppliers, and finance partners. You will ensure prompt data entry, provide exceptional customer care, and maintain compliance with internal policies. Join a leading sofa retail specialist known for its commitment to quality and customer satisfaction, and be part of a team that values its people and their contributions to the company's success.

Qualifications

• Detail-oriented with strong customer service skills.
• Ability to communicate effectively via phone and email.

Responsibilities

• Provide excellent customer support and handle inquiries.
• Ensure accurate data input and compliance with policies.

Skills

Customer Service

Data Entry

Communication Skills

Organizational Skills

Reliability

Tools

Computer Skills

Job description

Are you detail-oriented, customer-focused, and passionate about excellent care/support at all times? We're looking for a proactive and organised individual to join our team in a vital support role that bridges the gap between our customers, suppliers, and finance partners.

What you'll be doing

Responsibilities / Accountabilities:

1. After completing your training, you’ll step into a flexible hybrid role—spending 3 days in the office and 2 days working from the comfort of your home.
2. Ensure prompt and accurate data input.
3. Liaise effectively with finance companies and suppliers.
4. Provide customers with excellent care/support at all times.
5. Answer inbound enquiries from customers via telephone or email and provide an accurate response.
6. Run daily reports and reconcile daily banking ensuring all anomalies are followed up to a conclusion.
7. Check and process returned customer finance agreements.
8. Ensure compliance at all times with internal policies/procedures and regulatory requirements.

The role is for you if...

1. You are organised and able to work to a deadline.
2. You are confident and able to communicate with customers over the telephone and email.
3. You are reliable and trustworthy.
4. You have computer and keyboard skills.

About DFS

Did you know a DFS sofa is in one-third of Britain’s homes? Since 1969, we’ve been creating, marketing, and selling sofas that reflect people’s unique styles and tastes. We’ve always led the market, bringing comfort and great design to communities both online and in person.

We’re the UK’s leading sofa retail specialist, but here’s the secret to our success - it’s our people. They’re at the heart of what we do, and together, they’re crafting us towards our ambitious future.

• Location: Doncaster, United Kingdom (Incl. Northern Ireland)