Sales, Marketing and Retention Manager

University of Leeds; Leeds; On-site; GBP 37,000 - 45,000; Full time

Job summary

The University of Leeds is seeking a Sales, Marketing and Retention Manager to lead their marketing efforts for the Sport & Physical Activity sector. This role involves managing sales activities, implementing marketing strategies, and enhancing membership retention programs, contributing to a vibrant community for approximately 17,000 members. The position also includes benefits like generous holidays and a supportive work environment.

Benefits

26 days holiday plus 16 Bank Holidays

Generous pension scheme with 14.5% employer contribution

Discounted staff membership options at The Edge

Access to personal development courses

On-site childcare and shopping discounts

Qualifications

• Creative, proactive, and customer-focused individual.
• Experience in managing sales and marketing teams.

Responsibilities

• Manage activities of sales and marketing team.
• Plan and deliver retention strategy.
• Oversee membership fee collection.

Skills

Customer service

Proactivity

Creativity

Job description

Sales, Marketing and Retention Manager

Salary Grade 7 (£37,099 to £44,263 p.a.)

Are you a creative, proactive, and customer-focused individual? Would you like to join a busy Marketing, Sales, and Communications team? Do you have a commitment to providing excellent customer service?

The University of Leeds has made significant investments into its sporting facilities, currently serving approximately 17,000 members. Facilities include a 25-metre 8-lane swimming pool, sauna, steam room, 250-station fitness suite, 150 classes per week across 3 dedicated studios, an indoor climbing wall, squash courts, and indoor sports halls.

You will manage the activities of the sales and marketing team, including creating and implementing the membership sales strategy, planning, and delivering marketing initiatives to meet targets. You will contribute to the wider marketing program for Sport & Physical Activity, evaluate the impact of activities, and support the general operation of the service.

You will plan and coordinate the delivery of the retention strategy, advising senior managers on best practices and implementing new programs to improve membership retention.

You will oversee membership fee collection, including conducting direct debit runs and handling late or outstanding payments.

You will oversee marketing and communication campaigns aligned with the University strategy for Sport & Physical Activity.

This role may require occasional weekend and evening work, such as during University Open Days and Welcome Week.

What we offer in return

• 26 days holiday plus 16 Bank Holidays, totaling 42 days off annually.
• Generous pension scheme with 14.5% employer contribution and life assurance.
• Discounted staff membership options at The Edge, our state-of-the-art campus gym.
• Access to courses for personal development, including languages, creative writing, and wellbeing therapies.
• On-site childcare, shopping discounts, and travel schemes are also available.