Sales Manager - Participant Recruitment

Richmond Pharmacology; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading Clinical Research Organisation seeks a strategic Sales Manager to oversee and grow a high-performing sales team at their London office. This role involves coaching, process standardisation, and data-driven decision-making to achieve sales targets in a dynamic environment. The ideal candidate will have extensive sales experience and a strong background in managing CRM systems.

Benefits

Private Medical

Private Dental

Pension

25 days Annual leave plus bank holidays

Qualifications

• Experience managing a high-performing sales team.
• Proven track record in sales coaching and performance management.
• Demonstrable experience with CRM tools and systems.

Responsibilities

• Lead, coach and develop a high-performing sales team.
• Oversee CRM system management for effective sales workflow.
• Design and implement data-driven strategies based on sales data.

Skills

Sales Coaching

Performance Management

Analytical Skills

Stakeholder Management

Tools

CRM Systems

Power BI

Tableau

Excel

Job description

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Job Title: Sales Manager - Participant Recruitment

Location: London Bridge, SE1

Term: 6-month FTC

Salary: Competitive + Benefits (Private Medical, Private Dental, Pension, 25 days Annual leave plus bank holidays & Many more)

Richmond Pharmacology are an early phase Clinical Research Organisation (CRO), where we are conducting pioneering early phase healthy participants and patient participant trials. Our experienced and world-renowned team, our central London location and our global reach contribute to making Richmond Pharmacology an exciting and dynamic place to work.

Purpose of the job:

We are seeking a strategic, hands-on Sales Manager to lead, coach and grow a high-performing sales team. This individual will be responsible for standardising sales processes, developing actionable insights through CRM and dashboard tools, and driving performance through data-led decision making.

The ideal candidate is a strategic thinker from a Sales background (Telesales, Recruitment, Direct sales etc) with a track record of implementing scalable solutions and managing teams of 10 or more.

They must ensure that the trials are conducted in accordance with the protocol, Standard Operating Procedures (SOPs), Good Clinical Practice (GCP), and other local regulatory requirements.

Main duties and responsibilities:

• Sales Team Leadership: Lead, coach and develop a team of 10+ sales professionals to meet and exceed performance targets.
• Sales Coaching & Development: Provide continuous support and structured coaching to improve individual and team effectiveness.
• Process Standardisation: Review and streamline sales workflows and methodologies to ensure consistency and efficiency across the team.
• CRM System Ownership: Oversee the setup, optimisation, and ongoing management of CRM tools to enhance lead management, customer tracking and reporting.
• Dashboard Design & Reporting: Lead the input, development, and interpretation of sales dashboards and reporting tools to track KPIs and guide strategic decisions.
• Data-Driven Strategy:
  Analyse sales data and market trends to inform decision making, identify growth opportunities and optimise performance.
• Systems Implementation:
  Assess current sales systems and processes; design and implement new solutions that enhance productivity and scalability
• Database Management:
  Maintain and utilise client and lead databases effectively to support targeted campaigns, segmentation and performance tracking.

Skills and Experience:

• Proven experience managing a high performing sales team.
• Strong background in sales coaching, performance management, and building scalable teams.
• Demonstrable experience in setting up and managing CRM systems (e.g., Salesforce, HubSpot, Zoho).
• Advanced skills in dashboard development and data visualisation (e.g., Power BI, Tableau, or Excel). (Desirable)
• Strong analytical skills and a data-driven mindset.
• Excellent organisational, communication, and stakeholder management abilities.
• Experience in standardising and improving sales processes.
• Strong knowledge of sales metrics, forecasting, and pipeline management.

Application:

If you are interested in the role, please register your details, including a copy of your CV. Please note, while we try to respond to every candidate, the high volume of applications anticipated may make this impossible and we ask for your patience and understanding.