Sales Manager

Holden & Holden Ltd; Norwich; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Company car

Company salary sacrifice pension

Free life insurance

Enhanced Maternity/Paternity leave

Employee Discounts

Job summary

Holden Kia in Norwich is seeking a dynamic Sales Manager to lead a high performing team and own the customer journey from enquiry through to handover. You will report directly to the General Manager and oversee vehicle preparation and delivery processes with a customer-centric focus.

This hands-on leadership role requires developing people, delivering results, and creating memorable customer experiences. Join a state-of-the-art Kia showroom and help shape the future of mobility with an

Qualifications

• Proven track record in automotive sales management.
• Ability to coach, develop and motivate teams.
• Strong understanding of customer engagement and satisfaction.

Responsibilities

• Lead and develop a high performing retail sales team.
• Own the customer journey from enquiry to handover.
• Set the standard for customer engagement and satisfaction across the department.

Skills

Leadership

Automotive sales management

Customer journey

Communication

Job description

• Salary - £40,000 and potential bonus earnings of £20,000.00 per annum
• Company car
• Company salary sacrifice pension scheme
• Free life insurance
• Enhanced Maternity/Paternity leave
• Employee Discounts

Job Description

Our sales department consistently performs in the upper quartile of the Kia network, delivering exceptional customer experiences and strong commercial results. We are now looking for a dynamic leader who can build on this success, inspire our high performing team, and help drive even greater achievements.

As Sales Manager, you will take ownership of the entire customer journey, from initial enquiry through to the exciting moment of handover. Reporting directly to the General Manager, you’ll lead a passionate and customer-centric sales team, oversee vehicle preparation and delivery processes, and ensure every interaction reflects Kia’s commitment to innovation, inspiring mobility, and outstanding customer care.

This is a role that combines hands on sales leadership with operational excellence, requiring someone who thrives on developing people, delivering results, and creating memorable customer experiences.

Key Responsibilities

• Lead, motivate, and develop a high performing retail sales team to achieve outstanding results.
• Take an active and visible role in the customer journey, setting the standard for customer engagement and satisfaction.
• Develop and execute sales strategies that convert enquiries into loyal Kia customers.
• Inspire a culture of energy, enthusiasm, and retail excellence across the department.
• Coach, mentor, and support team members to maximise individual and collective performance.
• Analyse performance metrics and KPIs to identify opportunities for growth and continuous improvement.
• Work collaboratively across departments to ensure seamless vehicle preparation, handover, and customer aftercare.

What You’ll Bring

• A proven track record of success in automotive sales management.
• Natural leadership ability with a passion for coaching, developing, and inspiring teams.
• Strong commercial awareness and a results driven mindset.
• Excellent organisational and operational management skills, from vehicle ordering and preparation through to delivery.
• Outstanding communication and relationship building abilities.
• A passion for innovation, electrification, and the future of mobility.
• Commitment to delivering exceptional customer experiences.

Full UK driving licence.

Why Holden Kia?

• Join a recently refurbished, state of the art Kia showroom.
• Be part of a strong performing Kia sales operation.
• Represent a globally recognised leader in electric vehicle innovation.
• Work within a supportive, ambitious, and customer focused team.
• Play a key role in shaping the future growth of a successful and expanding dealership.