Room Service Supervisor

Hilton; Greater London; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Holiday entitlement 28 days

Uniform provided

Free meals on duty

Job summary

Conrad London St James is seeking a Room Service Supervisor to oversee in-room dining operations, uphold guest service standards, ensure product quality, and deliver the renowned Hilton hospitality.

You’ll lead shifts, mentor staff, assist with scheduling and upsell initiatives, and collaborate with outlets to drive room service revenue while maintaining health, safety and luxury service standards.

Qualifications

• Experience in hospitality or hotel service.
• Ability to lead a team and manage shifts.
• Commitment to Hilton service standards.

Responsibilities

• Supervise room service operations and ensure guest service standards.
• Monitor product quality and compliance with policies.
• Provide hands-on supervision, scheduling, and mentorship.
• Support revenue growth through upselling and initiatives.
• Maintain health, safety, sanitation and alcohol awareness standards.

Skills

Customer service

Hospitality experience

Team leadership

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Room Service Supervisor at Conrad London St. James, you’re not just overseeing the daily operations of in-room dining service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026

Proudly voted by our Team Members

A World Of Rewards

• Hourly rate: £14.90 /hour plus an expected average annual service charge likely to be between £5,000 - £6,000
• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Smart uniform provided
• Free and healthy meals when on duty
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Responsibilities

Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world. The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for.

• The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
• The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
• The Pem, a glamourous and elegant restaurant in the center of the hotel showcasing classic British cuisine using modern techniques
• The Orchard, for afternoon teas and lighter meals
• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
• Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.

Here’s What You'll Do During a Typical Day

• Supervise room service operations: Oversee and participate in daily room service operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures
• Deliver exceptional guest experiences: Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the room service experience
• Guide the team through each shift: Provide hands‑on supervision, assist with scheduling, and mentor room service team members to foster a positive and productive work environment
• Contribute to revenue growth: Assist with implementing marketing initiatives and up‑selling techniques to promote room service sales and maximize profitability
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.