Sales Manager

Hyatt Hotels Corporation; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Sales Manager to promote and sell hotel services across various sectors. This role involves managing client relationships, developing sales strategies, conducting market research, and closely collaborating with the operations team to achieve budgeted sales goals. Candidates should have a Bachelor's degree and at least three years of experience in hotel sales.

Qualifications

• Minimum 3 years of business-related experience in the hospitality industry.
• Previous experience in a hotel sales role.
• Excellent management and interpersonal skills.

Responsibilities

• Manage and cultivate long term client relationships.
• Develop sales plans and strategies to meet revenue goals.
• Conduct market research and analyze lost business.
• Prepare proposals, negotiate contracts, and service accounts.

Skills

Management skills

Interpersonal skills

Analytical skills

Teamwork

Education

Bachelor’s degree in related field preferred

Job description

The Sales Manager is responsible for promoting and selling hotel with specific segments including but not limited to: Social, Corporate, Association, Pharma, Auto, Legal, Government, Medical, Financial, Tour & Travel, as a part of the sales and marketing team. Generate hotel awareness through direct phone sales, direct sales calls, trade shows and networking groups. Works closely with Sales and Marketing Director to solicit, sell and confirm group business required to meet budgeted sales goals. Collaborates with Revenue Management, Hotel Operations, and F&B partners to support overall hotel performance and operation.

Duties and Responsibilities

• Create, track, manage, follow-up, and close on pending leads and self-generated leads.
• Punctual phone and email communication.
• Compose drafts and reports. Ability to provide “snapshots” of progress.
• Complete defined steps needed for all sales transactions.
• Conduct property site visits and answer questions regarding hotel, brand, amenities and partners.
• Manage and cultivate long term client relationships that produce both group and corporate business.
• Determine rates in collaboration with DOSM and DORM, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel.
• Develop sales plans and strategies to meet or exceed established revenue and room night goals.
• Assist with hotel reservation inquiries/answer reservations phones.
• Scan arrivals three days out (merge, correct any mistakes/add necessary comments).
• Assist Revenue and Reservations managers with help they may require.
• Understand fully the hotel amenities, packages and promotions.
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
• Arrange and carry out hotel tours.
• Conduct market research including potential new accounts and competitor intel.
• Provide detailed, accurate and timely communication on groups, corporate clients, and new accounts to the hotel operations team and food and beverage partners.
• Follow up on client payments and commissions.

Knowledge, Skills, and Attributes

• Excellent management skills and the ability to be flexible.
• Proactive approach to meeting deadlines and targets.
• Excellent interpersonal and analytical skills.
• Focus on teamwork and contributes to overall big picture.

Qualifications

• Previous background in hospitality
• Previous experience in a hotel sales role
• Education: Bachelor’s degree in related field preferred
• Experience: Minimum 3 years of business related experience; hospitality industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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