Sales Floor Manager

American Golf; Milton Keynes; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Commission-based earnings

Staff discounts

Employee assistance program

Health cover

Early access to earnings

Extra days off with service

Holiday purchase option

Birthday day off

Professional development support

Partner discounts

Cycle to Work

Tech perks

Job summary

American Golf is recruiting a Sales Floor Manager in Milton Keynes to lead the team, drive sales, and deliver exceptional customer service in our flagship golf retail environment.

You will coach staff, enhance store presentation, monitor performance, and support health and safety while building a welcoming and high-energy shopping experience for golfers of all levels.

Qualifications

• Previous experience in retail or sales with a customer-first approach.
• Strong coaching and team development skills.
• Ability to maintain high visual merchandising standards.

Responsibilities

• Lead and coach the store team to maximise sales and service quality.
• Monitor market trends and competitor activity to inform tactics.
• Ensure policy compliance, analyse store data, and drive efficiency.
• Promote health and safety within a welcoming store.
• Support recruitment and conduct performance reviews.

Skills

Golf passion

Retail experience

Customer service

Team leadership

Visual merchandising

Learning mindset

Job description

Job Description

Ready to elevate your career in golf? Join American Golf as a Sales Floor Manager! At American Golf, we're not just a store; we're the largest golf retailer in Europe and our mission to be the go-to destination for everything golf and make a positive impact on golfers of all levels. If you possess strong leadership skills and a passion for golf, we invite you to support our team in delivering exceptional customer service and creating a welcoming atmosphere within our vibrant golf community.

Why Join American Golf?

• enjoy commission-based earnings that grow with your success
• plus generous discounts on our extensive range of golf products
• Our Employee Assistance Program offers 24/7 support whenever you need it
• we prioritise well-being through life assurance and health cover options
• Flexibility is essential to us, so you can access your earnings early when needed
• earn extra days off with length of service
• purchase additional holidays
• celebrate your birthday with a day off
• We also support your professional growth with assistance for qualifications
• offer exclusive discounts with some of our partner brands
• Plus, with our Cycle to Work scheme and tech perks, you'll save on everything from a new bike to the latest gadgets

About the Role

As a Sales Floor Manager, you'll support the Store Manager in leading, motivating, and developing your team to maximise sales potential and exceed customer expectations. Your role will involve:

• Sales and Customer Service: Ensuring the sales process is effectively delivered and maintaining high standards of customer service through regular coaching.
• Market Awareness: Staying updated on golf trends and competitor activities to suggest proactive business strategies.
• Operations Management: Ensuring compliance with company policies and procedures, analysing store data, and driving operational efficiency.
• Health & Safety Commitment: Maintaining a safe and welcoming environment while promoting a positive health and safety culture.
• Leadership: Motivating and coaching your team, assisting in recruitment, and conducting effective training and performance reviews.

What You Bring

• Passion for Golf: A love for the game (or a desire to learn!) that you can share with customers.
• Retail and Sales Skills: Previous experience in retail or sales, especially in customer service roles, with a friendly, professional approach.
• Eye for Detail: A keen focus on maintaining high standards in visual merchandising and shop-floor appearance.
• Team Player Attitude: A positive, can-do approach, ready to support team goals and work collaboratively.
• Enthusiasm for Learning: A commitment to continuous training and skill development.

American Golf is committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, sexual orientation, religion, or any other protected status. We believe diversity drives innovation and are proud to be an equal opportunity employer. If you require any reasonable adjustments or support at any stage of the recruitment process, please let our team know so we can ensure you have the best possible experience. We value the diversity of our team and encourage all qualified candidates to apply.