Sales Agent

Mis-sold Expert; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Real progression opportunities

Manchester based office

Supportive team that recognises effort

Job summary

Mis-Sold Expert in Manchester is seeking a Sales Agent to contact potential clients by phone, assess eligibility for mis-sold car finance claims, and guide them through the claims process.

You will work in a fast-paced environment, logging interactions in our CRM and ensuring every call complies with FCA guidelines. The role offers progression opportunities within a growing group and a Manchester-based office.

Qualifications

• Experience communicating clearly on outbound calls and building rapport.
• Familiarity with FCA compliance guidelines on calls.
• Strong organisational skills for logging calls and updating CRM records.
• Previous outbound sales or call centre experience preferred.
• Knowledge of car finance claims or financial services is a bonus, not essential.

Responsibilities

• Make outbound calls to introduce our car finance claims service.
• Engage customers to assess potential mis-sold car finance claims.
• Explain the claims process in a simple, transparent way.
• Guide clients through sign-up and handover to the claims team.
• Log calls and outcomes accurately in the CRM system.
• Adhere to FCA compliance guidelines on every call.

Skills

Phone etiquette

Outbound sales

Resilience

Rapport building

Organised

CRM experience

Car finance knowledge

Tools

CRM system

Job description

Sales Agent | Mis-Sold Car Finance Claims | Manchester

Are you a natural on the phone with a passion for helping people? This is the role for you.

The mis-sold car finance industry is one of the biggest consumer finance issues the UK has ever seen; millions of people have a valid claim and don't even know it yet. That's where you come in. Mis-sold Expert is growing rapidly and we need confident, driven people to get on the phone, connect with potential clients and guide them through the process.

This is a high-energy role with real earning potential and a clear path to progress- not just within this team but across our wider group of companies too.

The Role

As a Sales Agent, you'll be the first point of contact for potential clients — reaching out, building rapport quickly and helping them understand whether they may have a valid car finance claim. You'll be working in a busy, motivated environment where your effort and dedication are recognised and rewarded.

What you\'ll be doing:

• Making outbound calls to potential clients to introduce our car finance claims service
• Having meaningful conversations to establish whether a customer may have a valid mis-sold car finance claim
• Clearly explaining the claims process in a way that is simple, transparent and reassuring
• Guiding clients through the sign-up process and ensuring a smooth handover to the claims team
• Maintaining accurate records of all calls and outcomes on our CRM system
• Following FCA compliance guidelines on every call — we do things the right way

Who We\'re Looking For

You might already be working in claims, financial services, debt management or outbound sales and be ready for a bigger opportunity. Or you\'re a natural communicator who picks things up fast and wants to be part of something exciting.

• Confident, engaging phone manner with a genuine desire to help people
• Self-motivated and driven to do a great job
• Resilient and positive — you can handle a busy day and keep going
• Quick to build rapport and put people at ease
• Organised and accurate when logging calls and updating systems
• Previous outbound sales or call centre experience preferred
• Knowledge of car finance claims or financial services is a bonus — not essential

Why Mis-sold Expert?

• Competitive basic salary
• Real progression opportunities — we promote from within
• Part of a wider group with opportunities beyond this role
• Manchester based — energetic, modern office environment
• Be part of one of the biggest financial claims opportunities the UK has ever seen
• A supportive team that recognises and rewards hard work

If you\'re a strong communicator with ambition and a passion for helping consumers, we want to hear from you.