Claims Handler

Mis-sold Expert; Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

MR Consumer Limited is seeking a proactive Claims Handler in Manchester to manage mis-sold car finance claims from first contact to resolution. You’ll work closely with clients, lenders and third parties to build strong cases and keep clients informed throughout the process.

Join a fast-growing team with opportunities for progression within the group. The role emphasizes accuracy, compliance with FCA regulations, and meticulous record-keeping in our CRM system.

Qualifications

• Strong written and verbal communication.
• Excellent organisation and attention to detail.
• Ability to manage a personal caseload and work independently.
• Proactive problem-solver who takes ownership.
• Familiarity with CRM systems and Microsoft Office.
• Knowledge of FCA regulations or car finance claims is a bonus.

Responsibilities

• Manage a portfolio of car finance claims end-to-end.
• Liaise with clients, lenders and third parties to gather documentation.
• Assess claim validity and determine next steps.
• Maintain records in the CRM in line with procedures.
• Identify discrepancies or fraud risks and escalate as needed.
• Ensure FCA compliance throughout the process.

Skills

Strong communicator

Organised

Caseload management

Problem solving

CRM systems

Microsoft Office

FCA regulations knowledge

Tools

CRM software

Microsoft Office

Job description

Claims Handler | Mis-Sold Car Finance | Manchester

This isn't just another claims job. This is your chance to be part of something big.

The mis-sold car finance industry is one of the largest financial claim opportunities the UK has ever seen - and Mis-sold Expert is right at the heart of it. We're growing fast, we're ambitious, and we're building a team of talented people who want to grow with us.

This isn't a company where you'll be just another number. Join us now and you'll be part of a team that's scaling rapidly, with real opportunities to progress not just within this team but across our wider group of companies too.

The Role

As a Claims Handler, you'll be at the core of what we do, managing mis-sold car finance claims from first contact through to resolution, making a real difference to clients who've been wronged by lenders.

What you’ll be doing:

• Managing a portfolio of car finance claims end-to-end, ensuring clients are kept informed every step of the way
• Liaising with clients, lenders and third-party providers to gather documentation and build strong cases
• Assessing claim validity and determining the best course of action
• Maintaining accurate records across our bespoke CRM system in line with company procedures
• Identifying any discrepancies or fraud risks and escalating where needed
• Ensuring full compliance with FCA regulations and legal requirements throughout

Who We’re Looking For

You don't need to have done this exact role before but you do need to be sharp, organised and hungry to succeed. If you’ve worked in claims, financial services or a fast-paced customer-facing role, we want to talk to you.

• Strong communicator; written and verbal
• Highly organised with great attention to detail
• Able to manage your own caseload and work independently
• Proactive problem-solver who takes ownership
• Comfortable with CRM systems and Microsoft Office
• Knowledge of FCA regulations or car finance claims is a bonus — but not essential

Why MR Consumer Limited?

• Competitive salary - we pay above market to attract the best talent
• Fast-track progression - we’re growing quickly and promote from within
• Part of a wider group - opportunities don’t stop here
• Manchester based - a buzzing, modern office environment
• Be part of one of the biggest financial mis-selling claim waves the UK has ever seen